Facilities Assistant - Catering

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 45,000 - 50,000; Part time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Facilities Catering Assistant for The Princess Royal Hospital, Telford Town, to work part time (20 hours per week) on a permanent basis. You will assist in preparing and serving meals, ensuring hygiene, safety, and HACCP compliance across wards and outlets.

You will join a compassionate team, with induction training and flexible hours discussed at interview, contributing to high-quality patient and staff catering services.

Qualifications

• Level 2 food safety qualification or equivalent.
• Level 3 in Food Safety.
• Proven ability to work on own initiative and manage workload.
• Experience in catering environment preferred; induction provided.

Responsibilities

• Help prepare and serve food to patients, staff and visitors.
• Comply with hygiene and health & safety practices per SOPs and current food safety legislation.
• Use dishwashers, trolleys and coffee machines safely and correctly.
• Work with ward staff to serve meals within protected mealtime schedules.
• Assist patients and staff with questions and polite service.
• Record food temperatures and follow HACCP documentation.

Skills

Own initiative

Workload management

Team player

Under pressure

Literacy and instruction comprehension

Education

Level 2 award in food safety

Level 3 in Food Safety

Job description

Main area Facilities Catering Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 20 hours per week (5 days over 7 to work alternate weekends) Job ref 223-FAC-743

Site The Princess Royal Hospital, Telford Town Telford Salary £25,272 per annum/ pro rata Salary period Yearly Closing 14/10/2026 23:59

Job overview

Would you like to be part of a vital team ensuring high standards of catering are achieved for our patients, visitors, and staff? Do you want to go home at the end of your shift knowing you helped make your local hospital a great place to be cared for?

We have available: -

- x1 Permanent Part time, 20 hours per week position

Our facilities Catering Team play an essential role within the trust, responsible for catering at ward level and commercial outlets across both our hospital sites.

We are recruiting Facilities Assistants at The Princess Royal Hospital in Telford and looking for individuals who share our passion and drive to ensure that our patients receive a quality meal service.

We have flexible hours vacancy opportunities and would be happy to discuss hours and shift patterns with successful candidates.

Main duties of the job

• Help prepare and serve food to patients, staff and visitors in the hospital.
• Responsible for complying with good hygieneand health & safety practices within the departmentin accordance with standing operating procedures and current food safetyand health & safety legislation.
• Use equipment like dishwashers, food trolleys (Burlodge Trolleys) and coffee machines safely and correctly.
• Work with other team members and ward staff to ensure patient meals are served within the protected mealtime schedule on time.
• Talk politely with patients, staff and visitors and help with any questions or problems.
• To comply with appropriate HACCP food safety documentation including taking and recording food temperatures at ward level or in retail outlets for the departments HACCP food safety management system and take corrective actionwhere necessary.

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack

Education and Qualifications

• Level 2 award in food safety or equivalent
• Evidence of a commitment to continuous development
• Level 3 in Food Safety

Experience

• Proven ability to work on own initiative
• Proven ability to manage own workload and prioritise when there are competing priorities
• Evidence of experience of working and contributing in a team
• Evidence of ability to work under pressure
• Relevant experience of working in a catering environment, however full training will be given as part of an induction plan lasting at least a few weeks

Skills and Knowledge

• Evidence of good literacy skills and the ability to understand instructions, guidance, policies and procedures
• Evidence of delivering a high level of customer service
• Knowledge of food safety systems, HACCP, COSHH and dealing with Allergens
• Proven ability to communicate with a wide range of internal and external stakeholders including; patients, staff-members, visitors, suppliers & environmental health

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kate Teece Job title Catering Manager Email address [e-mail] Telephone number 01952 641222 Additional information

Key contacts: Kate Teece or Katie Bray via telephone: [phone] Ext 2832