Facilities Assistant - 1 Year FTC

CBRE Group, Inc.; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a proactive Facilities Assistant in Greater London to support day-to-day operations of our facilities services and deliver high-quality guest experiences. You will maintain reception standards, log safety tasks, assist with health & safety, and help coordinate office administration and ad hoc service requests.

A customer-focused mindset and IT literacy are essential. The role emphasises professionalism, teamwork, and a proactive approach to improving service delivery

Qualifications

• Fluent English communication, written and spoken.
• Basic IT literacy and familiarity with office software.
• Understanding of health & safety practices in a workplace.

Responsibilities

• Maintain a pristine reception area and professional appearance.
• Log hazards, manage actions, and monitor safety tasks.
• Support access control, incidents, and emergency preparedness.
• Coordinate reception and provide high-quality guest experiences.
• Assist with administrative tasks and ad hoc service requests.
• Collaborate with clients, colleagues and suppliers to improve operations.

Skills

Customer service

IT literacy

Health & safety

English fluency

Interpersonal skills

Job description

As Facilities Assistant you collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You are the face of our client, curating experiences to ensure every guest and customer's journey is seamless.

Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including reception services, office administration, health & safety activities and Ad hoc service requests. The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

What you'll do:

• You'll be instrumental in enhancing our safety culture, logging hazards, and ensuring actions are closed out promptly.
• Your vigilance will maintain security standards, manage access control, and report any concerns or incidents immediately to safeguard everyone in our spaces.
• You'll also support emergency preparedness and conduct monthly compliance tasks and site audits.
• From managing a pristine reception area that embodies professionalism and style, to ensuring all facilities issues are logged and resolved proactively, you'll own the appearance and functionality of our spaces.
• You'll provide a high-class service and customer experience, supporting visitors with badgeing and managing inquiries efficiently and pleasantly.
• You'll cultivate strong professional relationships with clients, colleagues, and suppliers, actively contributing to team discussions and collaborating to improve local operations and customer experience.
• You'll also support new initiatives and embrace innovation to enhance contract delivery.
• You'll engage in CBRE's Performance Management cycle, create your own development plan, and actively participate in our culture of recognition, aligning with CBRE's People procedures and our core training matrix.

What Success Looks Like:

• You demonstrate exceptional ownership and proactive behaviours, consistently delivering outstanding customer experiences built on flawless fundamentals. You actively engage in self-development, tirelessly seek service improvements, and always prioritise safety.
• You embrace change initiatives, collaborate closely with your team, and contribute valuable feedback to continually enhance the employee experience.

Who We're Looking For:

• Fluency in written and spoken English language.
• Strong interpersonal, written, and verbal communication skills.
• Displays proactive day-to-day problem-solving, with ownership and pride.
• Possesses a high level of IT literacy.
• Ability to prioritise, whilst engaging in self-development.
• A basic understanding of good health & safety practices, engages in Health & Safety culture.
• A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for service excellence and understanding customer needs.
• Experience within a Customer Service environment providing guest services to the highest standard.

Desirable:

• Proven background in high-end hospitality or corporate front-of-house, such as 5-star hotels, luxury retail, or "Big Tech" reception environments where the "Guest Journey" is the primary product.

Please note this role is a 1 year Fixed Term Contract.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process