Facilities Assistant

TN United Kingdom; Ross-on-Wye; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a part-time Facilities Assistant to enhance their team in Ross-on-Wye. This role involves managing front-of-house operations, ensuring a welcoming environment for visitors, and supporting internal clients with various administrative tasks. Ideal candidates will demonstrate exceptional customer service skills, attention to detail, and the ability to multitask effectively. Join a supportive law firm that values flexibility, with opportunities for professional development and a range of benefits tailored to your needs. This position is perfect for those looking to balance work and personal commitments while contributing to a dynamic team.

Benefits

Private Medical Insurance

Dental Insurance

Health Checks

Flexible Working

Social/Networking Events

Qualifications

• Experience in reception duties and customer interaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage front of house activities and reception duties.
• Organize mail and courier services, maintaining stock supplies.
• Conduct health and safety checks and assist with admin tasks.

Skills

Reception Activities

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Problem-solving

Flexibility

Job description

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We are looking for a part-time Facilities Assistant to join the Facilities team in our Ross-on-Wye office. The Facilities Assistant role carries the responsibility to provide an efficient and professional service to our visitors and internal clients, undertaking a variety of tasks around front of house, mailroom, health and safety, maintenance and security.

Key Responsibilities:

• Front of house reception duties including welcoming employees, contractors, and clients, answering calls and emails, processing incoming faxes, ingoing and outgoing mail, managing meeting room bookings, taxi, parking and hot desking requests, providing meeting room hospitality and setting up equipment.
• Opening, scanning, and distributing post.
• Organising couriers and receiving deliveries.
• Maintaining and ordering of stocks such as stationery, business cards, catering provisions, and toner cartridges.
• Carrying out housekeeping and H&S checks.
• Help new starters familiarise themselves with their new working environment e.g. tour of the building, indicating fire evacuation routes, welfare areas, and other site specific features.
• Maintaining the access register for all staff, issuing new access fobs, liaising with building management regarding access and security issues.
• Assist with administrative duties as required.

What we’re looking for:

• Experience of being responsible for reception activities such as answering telephones, meeting and greeting of customers, dealing with staff enquiries – being a first point of contact.
• High standards of customer and stakeholder service
• Excellent communication skills and the ability to relate to people at all levels
• Highly organised with a good attention to detail
• Able to multi task a number of activities
• Able to address problems and seek pragmatic solutions
• Flexible, with the ability to work with and support others within the wider team

Working hours & location:

This is a part-time role based in our Ross-on-Wye office 2 days a week, Fridays and one other day (ideally a Thursday). The successful candidate will also be required to cover holiday for the other Facilities Assistant in the Ross-on-Wye office.

About us:

Thrings is a Top Law firm, with offices in London, Bristol, Bath, Swindon, Romsey and the Wye Valley.

By joining Thrings you are joining a supportive and well-respected firm. You can expect that you will be able to work between home and the office and we also offer a great working environment, with hot desking available for when you’re in the office and plenty of social/networking events to get involved with!

As a law firm, we support our clients by providing a variety of advice, across several different industries. We are proud of the reputation we have built to date, both externally with our clients and referrers, as well as the inclusive culture and working environment we have across all our offices.

What we can offer:

In return for your hard work, you can expect a competitive salary and a variety of benefits that can be tailored around the requirements for you and your family, including Private Medical Insurance, Dental Insurance, Health checks and much more.