Facilities Assistant

Serpentine; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Auto-enrolment pension

Staff discount on Limited Editions

Employee assistance programme

Season travel ticket loans

Job summary

Serpentine in London is seeking a proactive Facilities Assistant to support the day-to-day operation of our galleries, offices and event spaces. You will help ensure spaces are safe, well-maintained and presented to the highest standard for staff, visitors and partners, combining hands-on maintenance with operational support.

The role involves shift patterns (Early/Late) across 5 days a week, 35 hours, with a 3-month probation and annual leave from 25 to 30 days; pension enrolment; and benefits

Qualifications

• Strong awareness of health and safety practices.
• Proactive, practical and well organized with good problem-solving skills.
• Willingness to work shift patterns including early and late.

Responsibilities

• Support day-to-day operation of Serpentine’s buildings.
• Maintain galleries, offices and event spaces to high standards.
• Assist with health, safety and security duties as required.

Skills

Health and safety

Problem solving

Job description

We are looking for a proactive, practical and highly organised Facilities Assistant to support the day-to-day operation of Serpentine’s buildings and grounds. As part of the Facilities team, the Facilities Assistant will help ensure that our galleries, offices and event spaces are safe, secure, well-maintained and presented to the highest possible standard for staff, visitors, artists and partners. The role combines hands‑on maintenance responsibilities with operational support, requiring a strong awareness of health and safety, excellent problem‑solving skills and a flexible approach to changing priorities.

Hours:

The Facilities Team are operational 7 days per week (including Bank Holidays). The role operates on a shift pattern over two weeks, working one week ‘Early’ and the following ‘Late’ (with one-hour unpaid break). You will be working 5 days per week, for 35 hours.

Early: 07:00-15:00

Late: 13:00 – 21:00

Please note, Serpentine is a seasonal art gallery which means these shift patterns are amended during the Summer and Winter periods to accommodate operational needs. Flexibility is required for this role.

Duration of Appointment:

This is a permanent appointment, subject to a 3-month probationary period.

The annual leave entitlement is pro‑rated to the full‑time equivalent of 25 days per annum rising to 30 days after 5 years’ service. In addition, staff receive a pro‑rated entitlement to the 8 Bank Holidays per annum.

Pension:

Participation in Serpentine’s auto‑enrolment pension scheme. You can opt out if you wish.

Other Benefits:

After completion of your probationary period, we offer other benefits including:

• discount on certain products such Limited Editions;
• access to our employee assistance programme;
• season travel ticket loans and a

Closing Date:

The closing date for completed applications is midnight on 16 August 2026.