Facilities Administrator

TN United Kingdom; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Job summary

Join a dynamic residential sales team as a Client and Applicant Care Coordinator on a fixed-term contract. This role is perfect for someone who thrives in a fast-paced environment and enjoys client interaction. You will be the first point of contact for inquiries, manage the department's shared inbox, and support the team with various administrative tasks. With a competitive salary and excellent benefits, including health insurance and a discretionary bonus, this position offers a fantastic opportunity to grow within a supportive and inclusive culture. If you are detail-oriented and a strong team player, we want to hear from you!

Benefits

25 days holiday

Up to 8% pension

Health insurance

Discretionary bonus

Medicash scheme

Flexible working requests

Regular team socials

Firm-wide events

Qualifications

• Experience in client interaction, especially via telephone.
• Strong attention to detail and time management skills.

Responsibilities

• Be the first point of contact for daily sales inquiries.
• Manage shared inbox and arrange viewings and visits.
• Maintain and update the Reapit database and key lists.

Skills

Time Management

Client Interaction

Attention to Detail

Teamwork

Communication Skills

Tools

OneNote

Microsoft Teams

Outlook

Microsoft Word

Job description

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Our Residential Sales team here at Bidwells is recruiting a Client and Applicant Care Coordinator on a 12-18 month Fixed Term Contract covering a maternity leave (dependent on start date). Bidwells' Residential team provides an unrivalled service for the sale and letting of a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge, and experience of the local market.

The Residential Sales team has a reputation for providing a first-class service to its clients, vendors, and purchasers. The team offers specialist expertise from valuation to moving-in day.

What you’ll be doing:

• Be the first point of contact for daily phone and email sales inquiries for the Residential Sales department.
• Manage the department's shared inbox.
• Arrange preview visits, viewings, and surveyor visits, liaising with vendors and applicants as necessary.
• Register new applicants on the Reapit database and match their search requirements to available properties.
• Maintain and cleanse the Reapit applicant database regularly; communicate with clients.
• Maintain, update, and audit the key list and alarm sheets for active properties; liaise with vendors for keys.
• Create a property information page for each new listing using OneNote.
• Support the viewing guide team with daily inquiries and update the viewing diary.
• Add viewing feedback from sales viewings to Reapit.
• Prepare keys, update records, arrange champagne, and handle key release forms for completions.
• Order and arrange collections of for-sale boards.
• Maintain and update the brochure drawers and filing system.
• Add new brochures to the comparables filing system.
• Share responsibility for creating and posting department social media posts.
• Create and send Dotmailers bulletins for new instructions, checked by the sales team for accuracy.

About you:

• Strong time management skills.
• A team player.
• Strong attention to detail.
• Ability to work in a fast-paced team environment.
• Excellent client interaction skills, especially via telephone.
• Experience with OneNote, Teams, Outlook, and Word.

What's In It For You?

• Competitive salary up to £23,000 and excellent benefits: 25 days holiday (increasing with service), up to 8% pension, health insurance, discretionary bonus, and Medicash scheme.
• Flexible working requests can be accommodated; please specify in your application.
• Enjoy regular team socials and firm-wide events, fostering a strong team ethos.
• Bidwells promotes an inclusive culture of belonging, encouraging applications from all qualified candidates regardless of race, sex, gender, disability, age, sexual orientation, or religion.

Note: Bidwells does not accept unsolicited resumes and is not responsible for related fees.