Facilities Account Manager

Apleona UK; Cambridge; On-site; GBP 42,000 - 70,000; Full time

Job summary

Apleona UK is seeking a Facilities Account Manager to lead Contract Managers and a mobile, site-based team across multiple contracts. The role focuses on delivering hard and soft services, ensuring value, compliance and customer satisfaction while aligning with regional objectives.

You will work with the Regional Operations Director to meet targets, manage a high-value P&L and drive business development, travelling to client sites around the Cambridge area as required.

Qualifications

• Experience in a similar Facilities Management role.
• Recognised Technical Qualification or equivalent.
• Strong Soft Services background (cleaning & security).
• Ability to manage a high-value P&L and deliver targets.
• Experience in a pressurised, results-focused service environment.
• Ability to manage, motivate and develop a team of direct reports.
• Ability to develop and implement innovative service delivery aligned with strategic objectives.
• Excellent at presenting to clients and senior management.
• Proficient IT skills (Excel, PowerPoint) and ability to learn new tech.
• Decisive with clear decision-making; can handle difficult situations.
• Strong teamwork and credibility under pressure.
• Valid UK Driving Licence.

Responsibilities

• Oversee Contract Managers and site-based staff on the contract portfolio.
• Deliver hard and soft services to meet targets and financial controls.
• Lead daily operations and ensure service delivery excellence.
• Identify and pursue business development to grow turnover and profitability.
• Travel to client sites across the Cambridge area as required.

Skills

Facilities management

Technical qualification

Soft services (cleaning & security)

P&L management

Pressurised environment

Leadership of team

Service delivery innovation

Client presentations

IT skills (Excel, PowerPoint)

Decision making

Stakeholder collaboration

Driving licence

Interpersonal skills

Education

IOSH Managing Safely

Management/Building/Business/Facilities qualification

IWFM membership/ accreditation

Tools

Excel

PowerPoint

Job description

Hours - Monday - Friday, 8:00am - 16:30pm

We are currently seeking a Facilities Account Manager who will manage the Contract Managers, and all mobile and site based employees (including administrative employees) assigned to the relevant contract or contracts. The role holder will need a considerable understanding of delivering hard and soft services facilities management and have operated within either the commercial / property / retail sectors. You will Work with the Regional Operations Director to align and deliver strategic targets and management of key account objectives in line with the overall business objectives across the contract.

This is a critical, client-facing role which encompasses the delivery of key business objectives, the financial management and control and the hands on daily operational management of a high value contract... The role will also involve business development activity where appropriate, with a view to increasing turnover and profitability of all work supported from the relevant office.

This role will require travel to other client sites across the client portfolio, within the Cambridge area. Due to the nature of the service delivery, it may be necessary, on occasion, to attend site before and after core hours.

Essential Skills & Experience

• Experience in a similar Facilities Management role
• Recognised Technical Qualification or equivalent
• Strong Soft Services background i.e. cleaning & security
• Experience and ability to effectively manage a high-value P&L and deliver against business targets.
• Experience of working in a pressurised, results focussed service environment.
• Ability to manage, motivate and develop a team of direct reports.
• Ability to develop and implement innovative service delivery in line with strategic business objectives.
• Successful at presenting to client, senior management teams and operation contract staff.
• Skilled with IT packages e.g. Excel, PowerPoint and the ability to learn new technology to support service delivery
• Ability to make decisions and bring clarity to difficult situations.
• Ability to work well with others and continue to deliver results under pressure safely.
• Successful interpersonal skills and an ability to establish credibility quickly.
• Valid UK Driving Licence.

Desirable

• IOSH managing safely or equivalent.
• Knowledge of delivering facilities management with particular emphasis on soft service delivery.
• Experience in finance and commercial focus applied within a large organisation.
• Managed a large and diverse cleaning team.
• Qualification in management, building, business and facilities.
• IWFM membership and accreditation
• Experience of working as part of a team in a multi-site FM environment

We'll make sure that you have everything you need to do a great job. You will already have experience gained in a similar role. You will work 37.50 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you start.