F&B Team Leader — Elevate Guest Experiences

Clermont Hotel Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Wage Stream

Discounts & Perks

Refer a Friend

Interest-Free Loans

On-Site Mental Health First Aiders

24/7 Employee Assistance Line

Be Well Platform

Gym Discounts

Cycle to Work Scheme

Wonderful People Awards

Social & Seasonal Events

People Council

Paid Volunteering Days

Pension & Healthcare

Job summary

The Royal Horseguards is a luxurious 5-star hotel in London’s riverfront setting. We are recruiting a Team Leader for Food & Beverage to guide a dynamic team, ensuring guests are welcomed, orders are accurate, and service flows smoothly in a fast-paced environment.

You will drive exceptional guest experiences, mentoring staff and collaborating across departments to deliver memorable visits for every guest, while upholding brand standards and a warm, professional service ethos.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Desire to deliver the highest levels of service and progression.
• Ability to engage guests and team members in a public-facing role.
• Natural ability to connect with others and foster relationships.
• Relaxed and approachable demeanor encouraging positive interactions.
• Precision in your work to ensure every aspect of the guest experience is perfect.
• Demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a fast-paced environment.

Responsibilities

• Lead and guide your team to provide a warm welcome and efficient service.
• Ensure orders are taken, food and drinks delivered, and areas set up/cleared down.
• Contribute to creating extraordinary guest experiences that encourage return visits.

Job description

The Royal Horseguards is a luxurious 5-star hotel in London’s riverfront setting. We are recruiting a Team Leader for Food & Beverage to guide a dynamic team, ensuring guests are welcomed, orders are accurate, and service flows smoothly in a fast-paced environment.

You will drive exceptional guest experiences, mentoring staff and collaborating across departments to deliver memorable visits for every guest, while upholding brand standards and a warm, professional service ethos.