F&B Team Leader: Elevate Guest Experience

Peoplebank; Greater London; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Staff meals on duty

Pension and healthcare schemes

Refer a Friend – Earn up to £1000

Gym discounts

Job summary

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. As a Team Leader in Food & Beverage you will guide your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.

Your role extends beyond management—you’ll help your team deliver extraordinary experiences for our guests, whether it’s recommending the perfect dish, sharing local tips, or ensuring

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Strong commitment to delivering the highest levels of service.
• Ability to engage guests and colleagues in a friendly, professional manner.
• Proven ability to connect with others and foster positive relationships.
• Reliable, approachable and capable of thriving in a fast-paced setting.
• Precise in work to ensure every guest interaction is flawless.
• Demonstrated desire to build a career in hospitality.
• Able to work effectively as part of a cohesive team in a dynamic environment.

Responsibilities

• Lead the Food & Beverage team to provide a warm welcome and take orders, deliver food and drinks, and clear down efficiently.
• Help the team deliver extraordinary guest experiences, including recommending dishes and sharing local tips.

Skills

Customer-facing role

High service standards

Guest engagement

Relationship building

Approachable demeanor

Attention to detail

Career in hospitality

Team player

Job description

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. As a Team Leader in Food & Beverage you will guide your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.

Your role extends beyond management—you’ll help your team deliver extraordinary experiences for our guests, whether it’s recommending the perfect dish, sharing local tips, or ensuring