F&B Supervisor: Lead 5-Star Guest Service (40h)

InterContinental 62s Group plc; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Wagestream pay access

Staff discounts at IHG hotels

Job summary

Refuge at Kimpton Clocktower Hotel in Manchester is seeking an authentic and driven Food and Beverage Supervisor (Full-Time) to join our team. You will help ensure the F&B department runs smoothly, delivering 5* service and supporting managers across bar, restaurant and breakfast shifts.

The role requires leadership, guest-focused mentality and a willingness to train and coach colleagues. We offer competitive hourly pay, guaranteed hours and extensive colleague perks within the Kimpton/IHG

Qualifications

• Availability to work 40 hours per week across a variety of shifts, weekends and evenings required
• Experience working within a Restaurant, Bar or Hotel as a Supervisor, Team Leader or Assistant Manager
• Passion for providing an excellent guest service, you will be someone who enjoys interacting with guests to ensure they are having a uniquely personal experience
• Experience developing and coaching team members to make sure that they are performing at their best
• A personal license (highly beneficial, can be put through this if required)
• Willing to learn new things and work as part of our wider Hotel team
• Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection
• A warm and authentic personality, with a can-do attitude and commitment to service
• A willingness to work as part of a team that embraces our culture and delights our guests every day

Responsibilities

• Support F&B managers to ensure smooth operation and 5* service throughout
• Handle high-level service recoveries
• Train new starters and coach team members
• Manage your shift in the absence of an F&B manager
• Be flexible to support bar and breakfast as needed

Skills

Guest service

Team leadership

Communication

Staff training

Personal license

Job description

Refuge at Kimpton Clocktower Hotel in Manchester is seeking an authentic and driven Food and Beverage Supervisor (Full-Time) to join our team. You will help ensure the F&B department runs smoothly, delivering 5* service and supporting managers across bar, restaurant and breakfast shifts.

The role requires leadership, guest-focused mentality and a willingness to train and coach colleagues. We offer competitive hourly pay, guaranteed hours and extensive colleague perks within the Kimpton/IHG