F&B Supervisor

Dominus; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff rate across brands

Inspirational Stay night

Additional annual leave

Impact Day (charity)

Development opportunities

Employee Assistance Program

Cycle To Work

Refer A Friend

Job summary

Dominus in Greater London is seeking a proactive Food & Beverage Supervisor to lead the F&B team across our outlets, delivering exceptional guest experiences and upselling opportunities.

You will coach staff, maintain brand standards, control stock and costs, and work with management to drive departmental performance in a busy hotel environment. This on-site role requires excellent communication, a passion for hospitality, and the ability to prioritise in a fast-paced setting.

Qualifications

• Experience leading a F&B team in a hotel or restaurant.
• Passion for hospitality and guest satisfaction.
• Strong communication and people skills.
• Highly organised with attention to detail.
• Commercial awareness with revenue and cost management.
• Proactive, flexible and hands-on, with a commitment to high service standards.

Responsibilities

• Lead and support the F&B team to deliver exceptional service.
• Coach and develop team members.
• Allocate duties and uphold service standards.
• Handle guest feedback professionally and promptly.
• Promote offerings and drive upselling to maximise revenue.
• Monitor guest satisfaction and quality metrics.
• Maintain cleanliness, presentation and safety standards.
• Assist with stock control, ordering, cash handling and stock takes.
• Collaborate with management to drive departmental performance.

Skills

Hospitality leadership

Guest service

Communication

Team motivation

Organisational skills

Commercial awareness

Proactive & hands-on

Job description

What we offer

• Staff rate across all Marriott brands and across the Dominus hotel portfolio
• Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Additional annual leave entitlement based on length of service
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme – get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

Key Responsibilities

• Lead, motivate and support the Food & Beverage team to deliver exceptional service across all outlets.
• Lead by example, creating a positive and collaborative team culture while supporting the development of team members.
• Allocate duties effectively, provide on-the-job coaching and ensure service standards are consistently achieved.
• Deliver memorable guest experiences, handling guest feedback and resolving any concerns professionally.
• Promote food, beverage and hotel offerings confidently, driving upselling opportunities and maximising revenue.
• Monitor guest satisfaction and quality metrics, implementing improvements to continuously enhance the guest experience.
• Maintain high standards of cleanliness, presentation and compliance with brand, food safety and health & safety requirements.
• Support stock control, ordering, cash handling and monthly stock takes, ensuring accurate records and minimising waste.
• Work closely with the management team to drive departmental performance, achieve business objectives and support operational excellence

About you

• Previous experience as a Food & Beverage Supervisor, Team Leader or similar role within a quality hotel or restaurant environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• A confident and approachable leader with the ability to motivate, coach and develop others.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and colleagues.
• Highly organised with strong attention to detail and the ability to prioritise effectively in a fast‑paced environment.
• Commercially aware, with experience supporting revenue growth, stock control and cost management.
• Proactive, flexible and hands‑on, with a commitment to maintaining the highest standards of service.