F&B Supervisor

Recruit Genie; Exeter; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Recruit Genie is seeking a personable and skilled F&B Supervisor to join our hotel team. You will serve food and beverages to guests with warmth and professionalism, ensuring memorable experiences and smooth service.

Ideal candidates have a passion for mixology, strong customer service, and the ability to multitask in a fast-paced environment. You will assist with events, uphold hygiene standards, and collaborate with kitchen and bar staff to upsell offerings.

Formación

• Experience in F&B service preferred.
• Excellent communication and customer service.
• Knowledge of food safety and hygiene regulations.
• Ability to multitask and work under pressure.
• Flexibility to work weekends and holidays.

Responsabilidades

• Interact with guests, taking orders and answering questions about the F&B menu.
• Maintain cleanliness of the bar area and service spaces.
• Ensure compliance with all food and beverage regulations.
• Upsell drink specials and hotel packages when appropriate.
• Collaborate with kitchen and bar staff for seamless service.
• Track and manage bar inventory and supplies.
• Handle guest concerns and resolve issues professionally.
• Engage with guests to provide top-tier dining experiences.

Conocimientos

Food & Beverage service

Customer service

Multitasking

Communication

Upselling

Cash handling

Hygiene knowledge

Descripción del empleo

We are seeking a personable and skilled F&B Supervisor to join our team. As a F&B Supervisor you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

Objectives of this role

• Act as the face of the hotel, engaging with guests while providing exceptional service

What You'll Do:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

• Previous experience in food and beverage service (preferred but not required).
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and hygiene regulations.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Interact with guests, taking orders and answering any questions about the F&B menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally
• [include hotel specific responsibilities here]

Skills and qualifications

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various @types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

Preferred qualifications

• Prior experience in F&B or hospitality
• Flexible availability, including weekends and holidays