F&B Supervisor

Harri; Cheltenham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Cycle to work

Training opportunities

Employee assistance

Free meals on duty

On-site parking

Social events

Job summary

The Queen’s Hotel in Cheltenham is seeking a skilled Supervisor to lead our Food and Beverage team. You will oversee daily service, ensure guest satisfaction, and maintain high standards of cleanliness and safety across all dining areas.

As Duty Manager on a daily basis, you will mentor staff, coordinate events, and support operations to deliver an exceptional dining experience for every guest. The ideal candidate brings hands-on leadership and a passion for hospitality excellence.

Qualifications

• Experience in hospitality operations.
• Proven leadership and guest-service skills.
• Willingness to work evenings, weekends and holidays.
• Excellent attention to detail and organisation.

Responsibilities

• Oversee the preparation and service of food and beverages.
• Supervise and support the F&B team and floor operations.
• Train and mentor team members, fostering teamwork.
• Perform Duty Manager shifts daily per rota.
• Ensure health and safety standards are met across all areas.

Skills

Leadership

Guest service

Communication

Flexible schedule

Health & safety awareness

Job description

The Queen’s Hotel is seeking a skilled and motivated Supervisor to join our professional Food and Beverage team. In this role, you will oversee the food and beverage operations, ensuring that our guests receive an exceptional dining experience while supporting and leading the F&B team to deliver outstanding service.

Key Responsibilities:

• Oversee the preparation and serving of food and beverages, ensuring efficiency and a pleasant experience for guests at all times.
• Maintain the cleanliness, organization, and compliance of dining areas with health and safety standards, leading by example.
• Deliver and facilitate excellent customer service by addressing guest inquiries, anticipating needs, and resolving complaints promptly and professionally.
• Supervise and support the F&B team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Coordinate and execute events and special functions, collaborating with cross-functional teams to ensure smooth operations.
• Monitor and ensure all areas are well-stocked, presented impeccably, and reflect the high standards of our establishment.
• Train, mentor, and provide ongoing support to team members, fostering a positive and collaborative work environment.
• Perform Duty Manager shift on a daily basis in accordance with department rota
• Ensuring that all operations comply with health and safety regulations. Training staff on food safety practices and maintaining cleanliness in all areas.

About You

• Previous experience in Hospitality
• Confident communicator with a hands-on leadership style
• Passionate about delivering outstanding guest experiences
• Flexible to work shifts including evenings, weekends and holidays
• Excellent attention to detail and organisational skills

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.

Compensation: Competitive salary