F & B Manager

Select Appointments; Norwich; On-site; GBP 32,000 - 48,000; Full time

Job summary

Select Appointments is seeking aFood & Beverage Manager in Norwich to lead day-to-day F&B operations across hotel outlets, driving guest satisfaction and efficiency. The role requires strong leadership, budgeting and stock control to maintain high standards.

You will oversee rotas, training, and compliance with hygiene and safety standards while collaborating with Restaurant and Events teams to ensure seamless service and profitability.

Qualifications

• Experience as F&B manager in hotel or hospitality
• Strong leadership and organisational skills
• Commercial awareness and guest-focused approach
• Experience managing budgets and stock control

Responsibilities

• Oversee day-to-day Food & Beverage operations across all outlets
• Lead, motivate and develop the F&B team through training and coaching
• Maintain hygiene, cleanliness and presentation standards
• Prepare rotas, forecasts and monitor staffing levels
• Manage stock, purchasing, storage and wastage to control costs
• Support budgeting and profitability analysis for the department
• Collaborate with Restaurant and Events Managers for smooth operations
• Identify opportunities to improve efficiency and guest satisfaction

Skills

Leadership

Team development

Operations management

Guest service

Budgeting

Tools

POS systems

Job description

Food & Beverage Manager

Location: Norwich
Reporting to: Operations Manager / QC Manager / General Manager
Hours: 40 hours per week, or as required

Role Summary

The Food & Beverage Manager will take overall responsibility for the day-to-day Food & Beverage operations of the hotel, ensuring consistently high standards across the restaurant, lounge, courtyard and bar.

The role will involve leading and developing the F&B team, maintaining excellent guest service, managing operational standards and ensuring the department performs effectively both commercially and operationally.

Key Responsibilities

• Take overall responsibility for the daily Food & Beverage operation and ensure consistently high service standards.
• Lead, motivate and develop the F&B team through effective training, coaching and support.
• Ensure company, legal, cleanliness, hygiene and presentation standards are maintained at all times.
• Oversee daily and weekly operational meetings, checklists and departmental procedures.
• Ensure the team are confident in handling guest feedback and complaints, with a focus on service recovery and guest satisfaction.
• Work closely with the Restaurant and Meetings & Events Managers to ensure smooth and consistent hotel operations.
• Monitor staffing levels, prepare rotas and forecasts, and ensure they meet both business needs and agreed budgets.
• Manage stock levels, purchasing, storage and rotation while minimising wastage and controlling costs.
• Complete regular stocktakes and investigate any discrepancies.
• Support the budgeting process and maintain a strong understanding of departmental performance and its impact on the hotel's Profit & Loss.
• Identify opportunities to improve efficiency, profitability and guest satisfaction.
• Support the hotel in maintaining quality standards and working towards relevant awards, including AA standards.

The Ideal Candidate

The successful candidate will have previous Food & Beverage management experience within a hotel or hospitality environment, with strong leadership and organisational skills. They will be commercially aware, guest-focused and confident managing a busy operation while maintaining high standards.