F&B Host

AccorHotel; Greater London; On-site; GBP 29,000 - 38,500; Full time

Benefits offered by this job

Attractive salary

Service charge included

Pension scheme

Employee Benefit Card

Complimentary meals

Wellness perks

Employee assistance programme

Annual leave

Job summary

Accor’s Pullman London St Pancras is seeking an evening Bar & Restaurant Host to welcome guests, manage reservations, and ensure memorable service. You will greet guests with a smile, seat them warmly, and help create a lively, welcoming atmosphere during busy weekend shifts.

This role emphasizes outstanding customer service, teamwork, and the ability to maintain a smooth flow in dining and bar areas, with eligibility to work in the UK already required.

Qualifications

• Passion for customer service and hospitality.
• Excellent communication and relationship-building skills.
• A team player who thrives in a fast-paced environment.

Responsibilities

• Managing the booking system and guest reservations.
• Greeting and seating customers with enthusiasm and warmth.
• Creating a positive and memorable customer experience.
• Maintaining a smooth and organized flow within the restaurant and bar.

Skills

Customer service

Hospitality

Communication

Team player

Energetic demeanor

Tools

Booking system

Job description

"Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".

About the Role

As our Bar & Restaurant Host, you'll be the first point of contact for our customers, ensuring they have an unforgettable experience. You will be in charge of managing our booking system, greeting guests with a smile, and helping to create a welcoming atmosphere for everyone. This is an evening position, and you will be required to work weekends.

Key Responsibilities

• Managing the booking system and guest reservations
• Greeting and seating customers with enthusiasm and warmth
• Creating a positive and memorable customer experience
• Maintaining a smooth and organized flow within the restaurant and bar

What We’re Looking For

• Passion for customer service and hospitality
• Excellent communication and relationship-building skills
• A team player who thrives in a fast-paced environment
• Enthusiasm and energy to create a fun, lively atmosphere

Benefits

• Attractive salary+ generous monthly service charge
• Bonus Breaks: Enjoy two complimentary oneor two night staysper year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilston duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary

£33,745 per annum + Service Charge

The successful candidate must already have eligibility to work in the UK.