F&B Duty Manager

Champneys; Ashford; On-site; GBP 28,000 - 35,000; Full time

Job summary

Champneys Eastwell Manor is seeking a full-time Shift Manager to oversee property operations, focusing on guest experience and operational excellence. This role is vital to ensure all departmental communications are seamless and that guest areas are presentable. The successful candidate will have strong leadership and operational skills, providing support during peak times and managing guest feedback effectively. Competitive salary plus comprehensive benefits await in a thriving wellbeing brand.

Benefits

Health, Wellness and Wellbeing incentives

Champneys experiences (e.g., spa day)

Discounted stays for employees

50% discount on Champneys products

Complimentary Spa Day after probation

Discounted health club membership

Free parking

Qualifications

• Experience in hospitality or management roles.
• Strong leadership skills and ability to coach teams.
• Excellent communication skills for guest interactions.

Responsibilities

• Oversee shift operations and enhance guest experience.
• Support departments to maximize revenue capture.
• Lead daily property briefings and manage guest concerns.

Skills

Guest Experience Management

Operational Support

Team Leadership

Coaching

Tools

Revinate

Job description

Champneys Eastwell Manor

Contract: Full Time

Salary: £28,000 plus service charge

To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.

Some Responsibilities Include

• To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
• To support each department where necessary in the moment, to maximise of revenue capture and minimise opportunity loss.
• To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
• To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
• To complete room audits daily, assessing overall cleanliness is at an acceptable level.
• To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
• To find opportunities for enhancing a guests experience with MAD moments.
• To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
• Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
• Ensure all guest facing areas [inside and out] are presentable at all times.
  
  

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform