F&B Attendant: Guest Service & Room Service

Aluminiosteverga; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

Delta Hotels by Marriott Preston is seeking a friendly Food & Beverage Attendant to support guests across restaurant, bar, room service, and banqueting. You will take orders, serve meals with professionalism, and help ensure a seamless dining experience for guests.

The role emphasizes hospitality, attention to detail, safety, and teamwork. You will work a flexible shift pattern, maintain high cleanliness, and collaborate with kitchen and front-of-house teams to deliver memorable service.

Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (LEARN) to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assist other employees to ensure proper coverage and prompt guest service.
• Working across all Food and Beverage areas, including the Restaurant, Bar, Room Service or Conference and Banqueting.
• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Ensure conference rooms are set as per Banqueting Event Orders (BEOs).
• Pick-up trays and clean tables as needed to ensure a clean area.
• Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
• Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner.
• Perform other reasonable duties as requested.
• Coordinates with the respective kitchens to ensure guests’ orders are delivered.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
• For room service orders, place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Job description

Delta Hotels by Marriott Preston is seeking a friendly Food & Beverage Attendant to support guests across restaurant, bar, room service, and banqueting. You will take orders, serve meals with professionalism, and help ensure a seamless dining experience for guests.

The role emphasizes hospitality, attention to detail, safety, and teamwork. You will work a flexible shift pattern, maintain high cleanliness, and collaborate with kitchen and front-of-house teams to deliver memorable service.