F&B Assistant

Castlebridge Hospitality; Winchester; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff Room Rates

Dine-in Discount

Apprenticeship programme

Cycle to work

Healthcare Plans

Referral schemes

Flexible shifts

Rewards programme

Wagestream access

EAP

Job summary

voco Winchester Hotel & Spa in Winchester seeks a passionate Food & Beverage Assistant to join our team. You’ll be front and centre of the guest experience in our bars and restaurants, delivering efficient yet relaxed service that guests won’t forget.

You’ll help ensure food and drinks arrive smoothly, keep the bar and dining areas clean and well-presented, and lead by example in delivering five-star service with authentic conversations.

Qualifications

• Experience delivering high levels of customer service in hospitality environments.
• Strong communication and interpersonal skills to engage guests.
• Ability to work in a fast-paced, guest‑facing role.

Responsibilities

• Deliver efficient yet relaxed service in bars and restaurants to enhance guest experience.
• Ensure food and drinks are presented and served smoothly.
• Maintain clean, well-presented bar and dining areas.
• Lead by example and contribute to a five‑star service culture.

Skills

Customer service

Communication

Front-of-house

Guest engagement

Job description

Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.

It’s a big operation, so you’ll need to be hands‑on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre‑cruise stay, accommodation for a business trip, a relaxing spa‑day, wedding or family celebration, our hotel offers it all.

Are you out-going, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you.

The Role:

We’re looking for a passionate Food & Beverage Assistant to join our team. Our bars and restaurants are fun, engaging places to work and they’re at the heart of our guests’ overall experience when staying with us. You’ll be front and centre of that stage, leading by example in all that you do. You’ll be responsible for exceeding guests experiences by delivering an efficient yet relaxed service that they won’t forget.

You’ll be responsible for ensuring our customers have a great experience, making sure food and drinks arrive smoothly and efficiently. Taking pride in your work, you’ll make sure the bar and restaurant areas well presented, clean and tidy.

The Ideal Candidate:

We’re looking for a Food & Beverage Assistant who is passionate and motivated to deliver 5 -star customer service. You will need to be naturally engaging, confident and outgoing with the ability to have authentic and genuine conversations with our guests. You’ll be intuitive with customers needs and know what it takes to go the extra mile, concentrating on every little detail to deliver an exceptional service.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.