F&B Assistant

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks enthusiastic individuals for a vibrant role in food and beverage service. You will create memorable experiences for guests by providing exceptional service and tailoring their dining experience. Join a dynamic team where your passion for customer service and ability to work under pressure will shine. Enjoy a variety of perks, including discounted stays and development opportunities, while being part of a family-owned business that values growth and teamwork. This is an exciting opportunity to contribute to a thriving hospitality environment.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Development Opportunities

Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Employee Assistance Programme

Pension Scheme

Qualifications

• Experience in a similar environment with an outgoing personality.
• Ability to remain calm under pressure and maintain cleanliness.

Responsibilities

• Welcome guests and recommend food and drinks.
• Manage your own section and support team members.

Skills

Customer Service

Teamwork

Organization

Adaptability

Job description

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Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money, and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the world!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

Memories of a special food & beverage experience come from many places. The sights, sounds, scents, and, importantly, service. Within this role, you'll welcome our guests, recommend food and drink, and help ensure a seamless experience. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes and drinks you'll serve.

You’ll be responsible for managing your own section and taking and delivering orders within this. Additionally, you’ll work as part of a larger team, support your peers when they require assistance, and ensure all pre/post shift duties are completed.

About you…

• Experience within a similar environment with an outgoing, bubbly personality
• You’ll have a passion for customer service, with your own unique flair, and a ‘can-do' attitude
• Ability to remain calm and work under pressure
• High standards of cleanliness with a smart professional appearance
• Proactive and organized, flexible & adaptable to complete routine and non-routine tasks
• The ability to work on your own and as part of a team

About us…

At Cairn Group, we're ambitious. With a varied and extensive UK portfolio of hotels, bars, and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK-wide.