Eye Appointments Clerk

Transformationunitgm; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a full-time Appointments Clerk to join their Ophthalmology Booking Team. This role involves managing appointment calls, sending documentation, and collaborating with clinical staff. Ideal candidates will possess strong numerical accuracy, clear communication skills, and the ability to work well in a team. Located in a beautiful area with easy access to London, this position offers an opportunity to contribute to a vital healthcare service while enjoying a supportive and inclusive work environment.

Qualifications

• Good numeracy and literacy skills equivalent to GCSE level.
• Customer service experience and general clerical duties.

Responsibilities

• Manage appointment calls and send documentation.
• Scan referrals and work closely with clinical staff.

Skills

Numerical Accuracy

Clear Communication

Teamwork

Education

GCSE Level Literacy and Numeracy

Tools

Microsoft Office

Job description

Job Title: Eye Appointments Clerk

Band 2

University Hospitals Dorset NHS Foundation Trust is a three-site acute trust affiliated with Bournemouth University, managing an annual budget of £730m. We employ around 10,000 staff and are expanding with a £250m estates programme to enhance our facilities.

Located in an Area of Outstanding Natural Beauty, our region offers beaches, the New Forest, and the Purbecks, with easy access to London. We promote diversity and inclusion, supporting various staff networks and guaranteed interview schemes for underrepresented groups.

Job Overview

We are seeking a full-time Appointments Clerk (37.5 hours/week) to join the Ophthalmology Booking Team at Bournemouth Hospital. Your responsibilities will include managing appointment calls, sending documentation, and scanning referrals, working closely with clinical staff. Basic computer skills, numerical accuracy, teamwork, and clear communication are essential.

Main Duties

For detailed responsibilities, please refer to the attached full job description and person specification.

Working Hours

Monday to Friday, 8:30 am to 5:00 pm, with a one-hour lunch break.

Our Organisation

Our values, as #TeamUHD, guide our interactions with patients and colleagues. We are investing in service development, which may involve site relocations; questions about this can be addressed during interviews. Travel considerations for relocations are explained in the full job description.

Person Specification

Qualifications

• Good numeracy and literacy skills, equivalent to GCSE level

Experience

• Customer service experience
• General clerical office duties

Technical Skills

• Proficiency in Microsoft Office
• Attention to detail and accuracy in repetitive tasks

Interpersonal Skills

• Teamwork ability

Personal Attributes

• Ability to work under pressure
• Handling stressful situations calmly and effectively

Language Requirement

• Proficiency in English for role requirements

Note: Staff should be flexible to work across all Trust locations as needed. The role may involve early closure if applications are sufficient. COVID-19 vaccination is encouraged but not mandatory. Internal candidates will be offered roles under UHD terms and conditions.