Export Shipping Coordinator

Acushnet Europe Ltd; St. Ives; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in performance-driven golf products is seeking an Export Shipping Coordinator. The role focuses on delivering exceptional customer service, maintaining export processes, and ensuring timely resolutions. Join a collaborative environment with great benefits, including a free on-site gym and generous holiday allowances.

Benefits

On-site Gym

Employee Discounts

Wellness Incentives

25 Days Holiday

On-site Restaurant

Qualifications

• Prior experience in customer support is advantageous.
• Knowledge of international trade and logistics is a plus.
• Proactive approach and resilience under pressure.

Responsibilities

• Provide exceptional customer service and support.
• Process sales orders from receipt to dispatch.
• Ensure compliance with customs regulations.

Skills

Communication

Customer Service

Attention to Detail

Job description

Acushnet Europe Limited, the home of Titleist and FootJoy, is based in St Ives, Cambridgeshire, and employs over 400 people. As the global leader in the design, development, manufacture, and distribution of performance-driven golf products, we are renowned for our commitment to quality and innovation.

With a rich history deeply embedded in the game of golf, Acushnet has consistently elevated the golfer’s experience through superior product performance, cutting-edge technology, and exceptional service.

Our Customer Service Department serves as the central pillar of our business, delivering expert and professional support to both our key accounts and consumers throughout the UK and Ireland

We are thrilled to announce an exciting career opportunity: Export Shipping Coordinator, a role that will embody our credo “Autograph your work with excellence”.

Reporting into the National Accounts Lead, you will be responsible for maintaining our reputation for excellence by fostering strong internal and external relationships with our golf enthusiasts, members, and partners serving as the conduit between our export processes and the distribution centre. You will be responsible for a variety of tasks including the following.

• Provide exceptional customer service, responding to enquiries with understanding, empathy, professionalism and proactive solutions.
• Process of sales orders received via various channels with precision from order receipt to despatch and invoicing.
• Ensure compliance with customs regulations staying updated on policies and industry standards.
• Provide administrative support to our external sales teams and regional account managers.
• Collaborate with operational teams to drive fast, quality resolutions for our customers.
• Prepare and process all required shipping documentation.

Exceptional communication skills are key to this role, along with a proactive approach and sharp attention to detail in a fast-paced, high-volume customer service environment. You’ll be focused, resilient under pressure, and committed to delivering timely and accurate support—always putting the customer first. In addition, you'll play a vital role in driving continuous improvement to enhance the overall customer experience.

The ideal candidate will have a passion for delivering a great customer experience, taking pride in providing exceptional service aligned to a premium brand. Whilst prior experience in a customer support and a knowledge of international trade, logistics, or export operations is advantageous. Drive to delight is more important as we will provide the skills and training for the role.

Why join Acushnet:

• Be part of a globally respected brand with a rich heritage in golf.
• Work in a collaborative, supportive environment that values excellence.
• Play a keen role in delivering world-class service to our customers and partners.

We offer fantastic benefits, including a free on-site gym for all employees, table tennis for a quick refresh, and a convenient on-site restaurant. Our commitment to well-being is reflected in our wellness incentives, recognition programs, and exclusive employee discounts. With 25 days of holiday, you'll have plenty of time to relax and recharge.

Interested? We’d love to hear from you. Please send your CV along with a great cover letter to [e-mail] and don’t forget to include your current salary details.

Please note that any applications without a covering letter will not be accepted.

Please do let us know if you would like us to make any adjustments to our interview process according to your needs.