Shipping Service Lead

Yorktown Education; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Sample Dispatch Service Lead to oversee operations at a cutting-edge facility in Cambridge. This exciting full-time role involves managing a dedicated team, ensuring compliance with shipping regulations, and enhancing operational efficiency. You will be at the forefront of logistics services, supporting major pharmaceutical companies in life sciences. If you are passionate about leadership and logistics, this is a fantastic opportunity to make a significant impact in a dynamic environment. Join a global team committed to advancing life-changing science and grow your career while contributing to meaningful outcomes.

Benefits

Pension Scheme

Private Medical Care

Dental Care

Extra Day Off for Birthday

Qualifications

• 2+ years of people management experience in logistics or supply chain.
• Strong knowledge of IATA/IMDG/ADR regulations and customs.

Responsibilities

• Lead and manage a team of 7 associates providing logistics services.
• Ensure compliance with safety and shipping regulations across operations.

Skills

People Management

Shipping Knowledge

Communication Skills

Health and Safety Compliance

Customs Regulations Knowledge

Education

Bachelor's degree in a relevant discipline

Tools

ServiceNow

SAP

Microsoft Excel

Microsoft PowerPoint

Job description

The Opportunity:

Avantor is seeking a knowledgeable and experienced Sample Dispatch Service Lead to join our team based in Cambridge, UK. In this role, you will take ownership of managing on-site operations and leadership of a team of 7 associates who provide a variety of scientific services across two customer locations.

This is a full-time, permanent position based at a brand-new facility located at the customer site - the Discovery Centre, Bio-Medical Campus in Cambridge - which will be your primary location. In addition, you will oversee operations at the Anne McLaren Building, just 0.3 miles away from the Discovery Centre. Along with a competitive salary, we offer a range of benefits, including a pension scheme, private medical and dental care, and an additional day off for your birthday.

This role combines office work with time spent in the logistics area and includes the manual handling of boxes weighing up to 20kg.

Working hours: Monday to Friday, core hours

The team

You'll manage a team of seven Sample Dispatch Technicians who support the operations of the Sample Dispatch Unit, including packing and shipping materials such as chemicals, dangerous goods, and human specimens. As part of the Logistics Service Leads Team, you will be one of our Subject Matter Experts. You'll be part of our Laboratory and Production Services department, which supports major pharmaceutical companies and laboratories worldwide in Research and Development within the Life Sciences industry.

What we're looking for

• Education: A Bachelor's degree in a relevant discipline, or equivalent experience in logistics/supply chain
• Experience:
• At least 2 years of proven people management of small to medium-sized teams
• In-depth shipping knowledge, preferably within the pharmaceutical industry
• Knowledge of IATA/IMDG/ADR regulations (relevant qualifications preferable)
• Strong knowledge of customs, import and export regulations
• Expertise in Health and Safety requirements with an understanding of managerial responsibilities
• Experience of working with ServiceNow and SAP
• Exceptional communication skills with the ability to converse and present material at all levels, both verbally and in writing and through presentations using various IT systems, particularly Microsoft Excel and PowerPoint

How you'll thrive and create an impact

• Take overall accountability for the leadership, development, and line management of a team of 7 Avantor on-site employees, providing logistics services across two different sites.
• Oversee daily operations and performance delivery of your team, ensuring adherence to all IATA/IMDG/ADR regulations to maintain a high standard of safety and compliance.
• Utilize the ServiceNow Workplace Service Delivery application to effectively manage dispatch requests and optimize workflows.
• Serve as the primary point of contact for your team, offering support with complex queries related to technical knowledge, scientific processes, or customs shipping documentation.
• Manage deviations, Corrective and Preventive Actions (CAPAs), and Change Controls to ensure continuous improvement and adherence to quality standards.
• Participate in the preparation for regulatory inspections by escorting inspectors during audits and providing necessary documents and explanations regarding processes and facilities.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.