Export Sales Administrator

Confidential; West Bromwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Company bonus scheme

Pension scheme

Life assurance (4x salary)

Training and career development

Recognition and long-service awards

Discounted gym membership

Enhanced family-friendly policies

Employee Assistance Programme incl. 24

Cash health plan

Cycle to work scheme

Free flu vaccinations

Free onsite parking

Home cyber security training

Job summary

Confidential is seeking an Export Sales Administrator in West Bromwich to manage international customer orders, ensure export documentation is accurate, and liaise with customers and logistics providers. The role supports International Sales Managers and acts as a primary contact for shipping teams.

You will handle order processing from receipt to dispatch and help maintain compliance with export regulations, while maintaining precise records.

Qualifications

• Experience with export documentation is essential.
• Experience with international customers is desirable.
• Strong administrative and organisational skills.
• Good working knowledge of Microsoft Word and Excel.
• Confident communicator with a professional telephone manner.

Responsibilities

• Process customer orders using internal systems and ensure orders are completed within agreed timeframes.
• Check stock availability and resolve customer queries including credits and debits.
• Act as a key point of contact for customers, international sales teams, and transport providers.
• Manage orders from receipt through to dispatch.
• Prepare and verify export shipping documentation and invoices.
• Arrange transport collections and coordinate deliveries.
• Ensure compliance with international export regulations and customs requirements.
• Liaise with internal departments including manufacturing, assembly, and dispatch teams.
• Support Sales Managers with customer enquiries relating to stock, pricing, and product information.
• Maintain accurate records of all export shipment documentation.
• Update dispatch schedules and communicate delivery updates to customers.
• Follow company procedures and administrative processes.
• Support health and safety standards within the workplace.

Skills

Export documentation

Administrative skills

Organisational skills

Customer service

English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Export Sales Administrator

Location: West Bromwich B70
Salary: Up to £28,000

Contract: Full Time Permanent
Our client is a global manufacturer and distributor of infrastructure solutions supporting electrical, mechanical, and safety industries. With an international presence and a strong reputation for quality and innovation, they support customers across multiple global markets and are committed to delivering exceptional service and operational excellence.
They are now seeking an organised and customer-focused Export Sales Administrator to join their growing team.
The Export Sales Administrator will be responsible for managing international customer orders, ensuring all export documentation is completed accurately, and maintaining high service standards. You will support International Sales Managers while acting as a key contact for customers and logistics providers.

Benefits

• - 25 days annual leave plus Christmas shutdown
• - Company bonus scheme
• - Pension scheme
• - Life assurance (4x salary)
• - Training and career development opportunities
• - Recognition and long-service awards
• - Discounted gym membership
• - Enhanced family-friendly policies
• - Employee Assistance Programme including 24/7 GP access
• - Cash health plan
• - Cycle to work scheme
• - Free flu vaccinations
• - Free onsite parking
• - Home cyber security training

Key Responsibilities

• - Process customer orders using internal systems and ensure orders are completed within agreed timeframes
• - Check stock availability and resolve customer queries including credits and debits
• - Act as a key point of contact for customers, international sales teams, and transport providers
• - Manage orders from receipt through to dispatch
• - Prepare and verify export shipping documentation and invoices
• - Arrange transport collections and coordinate deliveries
• - Ensure compliance with international export regulations and customs requirements
• - Liaise with internal departments including manufacturing, assembly, and dispatch teams
• - Support Sales Managers with customer enquiries relating to stock, pricing, and product information
• - Maintain accurate records of all export shipment documentation
• - Update dispatch schedules and communicate delivery updates to customers
• - Follow company procedures and administrative processes
• - Support health and safety standards within the workplace

About You

• - Previous experience working with export documentation is essential
• - Experience working with international customers is desirable
• - Strong administrative and organisational skills
• - Good working knowledge of Microsoft Word and Excel
• - Confident communicator with a professional telephone manner
• - Strong attention to detail
• - Ability to work both independently and as part of a team
• - Excellent time management and workload prioritisation skills
• - Good level of English and Maths