Export Manager

First Call Contract Services Limited; Sunbury-on-Thames, Shepperton; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Career growth

Shift flexibility

Job summary

First Call Contract Services Limited is seeking an experienced Export Manager to lead day-to-day export operations, oversee airline allocations, and mentor a team of three Export Clerks within a fast-paced UK logistics operation.

The role emphasizes compliance with UK customs, CDS system proficiency, and strong stakeholder liaison across carriers and authorities, with a salary £50,000–£55,000 and Monday–Friday schedule.

Qualifications

• Industry experience in air freight forwarding or cross-border logistics.
• Proficiency with CDS system and export docs MAWB/HAWB.
• Experience supervising junior staff and mentoring.
• Strong analytical and problem-solving skills under pressure.

Responsibilities

• Lead a team of three Export Clerks and ensure quality and compliance.
• Complete export customs entries in CDS and ensure regulatory compliance.
• Process MAWB/HAWB and shipping documents accurately on deadlines.
• Manage airline relationships and space allocations.
• Liaise with airlines, shipping lines, hauliers and customs authorities.
• Maintain export logs and drive continuous process improvements.

Skills

Team supervision

Customs expertise

Problem solving

Communication

Analytical skills

MS Office

Freight management systems

Tools

CDS system

Freight management software

MS Excel

Job description

Export Manager

Working Hours: Monday to Friday, 09:30 - 18:00 (Flexibility available for the right candidate)

Salary: £50,000 - £55,000 per annum (Depending on Experience)

Job Type: Full-time, Permanent

About the Company

Our client is a well-established international freight forwarding and cross-border logistics provider. Delivering tailored supply chain, customs, and global air freight solutions, they pride themselves on operational excellence, strict regulatory compliance, and high standards of service execution across international markets.

The Role

We are seeking an experienced, detail-oriented Export Manager to join a fast-paced logistics operation. This is a hands-on leadership role where you will oversee day-to-day export operations, manage airline allocations, and directly supervise and mentor a team of three Export Clerks. You will serve as the senior point of contact within the department, ensuring strict compliance, high accuracy, and seamless global distribution.

Key Responsibilities

• Team Supervision & Quality Control: Lead, support, and mentor a team of three Export Clerks. Audit and verify completed work to maintain procedural adherence, accuracy, and operational efficiency.

• Customs Clearance & Compliance: Complete export customs entries using the CDS (Customs Declaration Service) system. Ensure all shipments comply fully with UK customs regulations and international trade laws.

• Documentation & Operations: Process essential export documentation, including Master Air Waybills (MAWBs), House Air Waybills (HAWBs), commercial invoices, and associated shipping paperwork accurately within strict deadlines.

• Airline Management & Allocation: Manage airline relationships, handle space allocations, and perform booking management to secure efficient transit routes.

• Stakeholder & Carrier Liaison: Act as the senior escalation point, collaborating with airlines, shipping lines, hauliers, customs authorities, and internal teams to resolve live operational or customs delays.

• Process Improvement & Records: Maintain comprehensive export transaction logs and audit trails while driving continuous improvement across logistics workflows and service standards.

About You

Essential Criteria:

• Industry Experience: Solid background within air freight forwarding, export logistics, or cross-border supply chain operations.

• Customs Expertise: Proven proficiency in processing customs entries through the CDS system and a strong working knowledge of export documentation (MAWB/HAWB) and UK customs procedures.

• Leadership Capability: Previous experience supervising, mentoring, or checking the work of junior operational staff.

• Systems & Problem Solving: Proficient in Microsoft Office and freight management systems, with strong analytical skills to resolve live shipment exceptions under pressure.

• Communication: Clear, confident communication skills to liaise effectively across carriers, regulatory bodies, and internal departments.

What's on Offer

• Salary: Competitive £50,000 - £55,000 salary package, depending on experience.

• Schedule: Full-time Monday-Friday hours with shift flexibility for the right candidate.

• Career Growth: A pivotal supervisory position offering direct team management and operational autonomy within a scaling logistics business.