Export & Import Sales Administrator

Gripple UK & Ireland; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Share ownership

Pension 15%

32 days holiday

Private healthcare

Job summary

Gripple UK & Ireland is seeking an organised Export and Import Sales Administrator to join our internal export sales team. You will manage export/import administration, coordinate logistics, and prepare shipping documents to ensure regulatory compliance and on-time delivery.

You will collaborate with customers, freight partners, and internal teams, handling orders end-to-end and maintaining ERP data, pricing, and lead times. This is a hands-on role in a fast-paced environment.

Qualifications

• Experience in export/import, logistics, or international trade administration.
• Strong understanding of export/import procedures and documentation.
• Familiarity with customs, Incoterms, and international shipping requirements.
• Experience using ERP systems and maintaining order/customer data.
• Proficient with Excel and reporting.

Responsibilities

• Process international sales orders from entry to despatch and invoicing.
• Prepare and maintain export and import documentation to support compliant trade.
• Coordinate freight forwarder bookings and courier shipments.
• Produce shipping documents including certificates of origin and conformity.
• Manage customs processes, tariff codes, and import documentation proof.
• Maintain ERP data for customers, pricing, and order records.
• Support month-end activity with sales/export data and KPI reporting.

Skills

Export documentation

Customer service

ERP systems

Excel

Attention to detail

Communication

Logistics coordination

Tools

MS Dynamics 365

Job description

Unleash your potential. Change the game with Gripple.

We’re looking for a highly organised and detail-oriented export and import sales administrator to join our internal export sales team. This role plays a vital part in supporting international sales operations by managing export and import administration, coordinating logistics, preparing shipping documentation, and ensuring compliance with international trade regulations.

Working closely with customers, freight partners, and internal departments, you will help ensure orders are processed accurately, shipments are delivered on time, and all import and export activities meet regulatory requirements.

Why Gripple?

We’re not just innovators—we’re game-changers. Since 1989, Gripple has led the charge in wire joining and suspension systems. As a 100% employee-owned business , we don’t just hire talent—we invest in it. You’ll be backed by a global infrastructure, a powerhouse support team, and a culture that champions ownership, passion, and performance.

What’s in it for you:

• Share ownership: Buy a stake in Gripple and the GLIDE group and share in our success
• 15% non-contributory pension
• 32 days’ holiday, increasing with long service, plus additional 'thank you' days
• Private healthcare, family-focused policies, and exceptional benefits that support your wellbeing at every stage

The role:

Working within the supply chain department, your role will be based with the export and import sales team at one of our unique Sheffield sites.This busy team is generally the first point of contact for several export customers, but also you will also work closely with a variety of departments across the business.

What you'll be doing:

• Processing international sales orders from order entry through to despatch and invoicing
• Preparing, managing, and maintaining export and import documentation to support compliant international trade
• Coordinating freight forwarder bookings and courier shipments
• Producing shipping documentation including export certificates, certificates of origin, and certificates of conformity
• Managing customs-related processes, including tariff/commodity codes, CPC codes, CDS authorisations, and proof of import documentation
• Arranging and administering marine insurance for export shipments
• Maintaining customer accounts, pricing information, lead times, and related ERP system data
• Processing quotations, proforma invoices, credit notes, returns, and customer account updates
• Managing intercompany order processes across multiple regions
• Obtaining freight quotations, monitoring transit times, and maintaining freight cost reporting
• Supporting month-end activities by preparing and reviewing sales and export transaction data
• Monitoring and reporting on key performance indicators to support operational performance
• Maintaining accurate job file records and ensuring all documentation is complete and up to date
• Staying informed on changes to international trade regulations and export compliance requirements

Who you are:

We're looking for someone who combines excellent administration skills with a strong understanding of international trade and customer service.

Knowledge and experience:

• Experience in an export, import, logistics, sales administration, or international trade role
• Strong understanding of import and export procedures and documentation
• Knowledge of customs compliance, tariff/commodity codes, Incoterms, and international shipping requirements
• Experience working with ERP systems and maintaining accurate customer and order data
• Understanding of duties, VAT, brokerage charges, and customs processes
• Experience liaising with freight forwarders, couriers, customs agents, or logistics providers
• Confident using Microsoft Office, particularly Excel, for reporting and administration
• Experience producing reports, monitoring KPIs, and supporting operational processes
• Knowledge and/or practical experience of Microsoft Dynamics 365 Finance and Operations would be a distinct advantage.

Skills and personal qualities:

• Highly organised with excellent attention to detail
• Able to prioritise and manage multiple orders, deadlines, and administrative tasks simultaneously
• Strong problem-solving skills with the ability to resolve issues quickly and effectively
• Excellent communication skills and a customer-focused approach
• Able to work accurately in a fast-paced environment
• Proactive, dependable, and able to work collaboratively across different teams
• Committed to maintaining high levels of accuracy, compliance, and service delivery

The Gripple Spirit

Our values – fun, integrity, passion, entrepreneurship, teamwork, innovation – aren’t just words on a wall. They shape everything we do. Join us, and you’ll experience:

• true work-life balance
• an inclusive and caring workplace where your ideas matter, and your impact is felt globally

Take a closer look:

• Learn more about who we are and how we’re changing the game: https://www.gripple.com/about-gripple
• Take a tour of our head office at the historic Old West Gun Works in Sheffield, South Yorkshire here

Join a team where everyone belongs

We're committed to creating opportunities for people from all backgrounds. We encourage applications from individuals who may have faced barriers to employment, education or training and are looking to build their future.

We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued with a sense of belonging. If there are any adjustments that would help your experience with Gripple, please let us know when you apply.

Whilst not mandatory, your completion of the applicant ethic monitoring form will help us monitor and encourage equality and diversity. The information you provide will be anonymous and kept both confidential and separate to your application.