Export & Customs Coordinator

DFDS UK & Ireland; Little Shaws; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Employee assistance programme

Wellbeing and mental health support

Job summary

DFDS UK & Ireland is seeking an Export & Customs Coordinator to join our team in the UK. You will process customer orders, plan export movements, and progressively learn EU customs procedures.

This blended role combines operational and administrative tasks with training provided to develop your skills in export operations. You will work a pattern of 5 days from 7 on an 8-hour shift, with a focus on accuracy, proactive communication, and a growing understanding of compliance requirements.

Qualifications

• No prior experience required; full training provided.
• Dynamic, innovative, and responsible nature with a learning mindset.
• Excellent communication, meticulousness, and proactive attitude to grow in export operations and customs.

Responsibilities

• Process customer orders using DFDS systems.
• Support planning of export truck movements.
• Learn and apply customs procedures linked to EU movements.
• Communicate with internal teams to ensure smooth coordination.
• Maintain accurate records and complete administrative tasks.
• Support wider export and customs activities as needed.

Skills

Attention to detail

Strong communication

Proactive approach

Willingness to learn

Ownership mindset

Team player

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Export & Customs Coordinator.

Be part of the movement – and play your part

About the role

Working any 5 from 7 on an 8 hour shift pattern, you’ll play a key role in supporting the export operation. This is a blended operational and administrative role, where you’ll process customer orders, plan export truck movements, and progressively learn the customs processes required to move goods into the EU.

You will be responsible for:

• Processing customer orders using DFDS systems
• Supporting the planning of export truck movements
• Learning and applying customs procedures linked to EU movements
• Communicating with internal teams to ensure smooth coordination
• Maintaining accurate records and completing administrative tasks
• Supporting wider export and customs activities as needed
• Ensuring all work is completed in line with DFDS processes and compliance requirements

About you

No previous experience is required, full training will be provided. You’ll thrive here if you’re dynamic, innovative, and responsible, with a willingness to learn and the motivation to take ownership of your development. Strong communication, attention to detail, and a proactive approach will help you succeed as you grow your knowledge in both export operations and customs procedures.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.