Operations Coordinator

DFDS UK & Ireland; Little Shaws; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Holiday Purchase Scheme

Free ferry travel

Employee assistance programme

Wellbeing resources

Retail discounts

Job summary

DFDS is seeking an Operations Coordinator to support day‑to‑day transport operations across the UK. You will allocate orders to delivery vehicles, prepare daily transport plans, coordinate subcontractors and communicate with customers to ensure timely deliveries.

You will work a flexible 5-from-7 shift and collaborate with drivers, depots and internal teams in a fast‑paced environment. A proactive, team‑oriented approach will help you thrive.

Qualifications

• Ability to manage multiple priorities in a busy operational environment.
• Proficiency with Microsoft Office.
• Familiarity with UK geography is preferred.

Responsibilities

• Process customer orders and allocate them to delivery vehicles.
• Prepare daily transport plans and route vehicles across the UK.
• Coordinate subcontractor transport plans and external partners.
• Communicate with customers and respond to enquiries promptly.
• Liaise with DFDS depots and internal departments to support operations.
• Use customer systems to obtain order requirements and update information.
• Prepare reports and maintain accurate operational records.

Skills

Organisation

Deadline‑driven

Microsoft Office

UK geography

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Operations Coordinator.

Be part of the movement – and play your part

About the role

Working any 5 days from 7 on a variable shift pattern, you’ll support the day‑to‑day coordination of transport operations. You’ll work closely with customers, drivers, depots, and internal teams to ensure orders are processed efficiently and deliveries are completed on time.

You will be responsible for:

• Processing customer orders and allocating them to delivery vehicles
• Preparing daily transport plans and routing vehicles across the UK
• Coordinating subcontractor transport plans and external partners
• Communicating with customers and responding to enquiries in a timely manner
• Liaising with DFDS depots and internal departments to support operations
• Using customer systems to obtain order requirements and update information
• Preparing reports and maintaining accurate operational records

About you

You’ll be deadline‑driven, organised, and able to manage multiple priorities in a busy operational environment. You’ll have good knowledge of Microsoft Office and ideally some understanding of UK geography. Experience in a transport or logistics environment is beneficial but not essential.

You’ll thrive in this role if you’re detail‑focused, a strong communicator, and comfortable working as part of a team. A proactive, problem‑solving mindset, along with flexibility and the ability to adapt quickly, will help you succeed. You’ll fit right in if you’re confident, happy to work in a lively environment, and committed to keeping operations running smoothly.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

We look forward to hearing from you.