Export Coordinator I

Matthey; Royston; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

Job summary

Johnson Matthey Plc is seeking an Export Coordinator for our Royston site. The role focuses on arranging transport for UK and international shipments and producing all shipping documents including invoices, Certificates of Origin, and letters of credit.

It is a hybrid role with on-site presence required once a week. You will work with sales and customer service to ensure timely deliveries, compliance with customs and export controls, and effective communication with freight forwarders to resolve

Qualifications

• Proven ability to use Microsoft Office suite (Outlook, Teams).
• Strong relationship-building with cross-functional teams.
• Knowledge of export operations and required documentation.
• Understanding of Known Consignor and Regulated Agent roles.
• Experience in customer-focused roles is preferred.

Responsibilities

• Arrange safe, compliant transport UK and international shipments using approved freight forwarders.
• Coordinate collection of refining materials from customers to sites.
• Process shipments to meet delivery dates and resolve carrier issues.
• Prepare documents (commercial invoices, packing lists, letters of credit, origin/dangerous goods docs).
• Liaise with carriers on delays, losses or damage and update internal stakeholders.
• Advise sales/customer service on cost/risk of shipping methods (Road, Sea, Air) INCO terms.
• Check and approve freight invoices for shipments.
• Ensure export/import docs comply with customs and export control.

Skills

MS Office

Stakeholder management

Export documentation

Known Consignor

Regulated Agent

Customer service

Job description

Vacancy: Export Coordinator

Location: Royston, UK

We are currently recruiting for an Export Coordinator, the key purpose of this role is to arrange transport in accordance with both customer and JM requirements. The role requires the production of all shipping documentation, including Export Invoices, Dangerous Goods documents, Certificates of Origin, and Letters of Credit.

This is a hybrid role with the expectations of being on site once a week.

At Johnson Matthey, your work will matter. As a Export Coordinator, you’ll join a world leader in platinum group metals with over 200 years of history and innovation. You’ll help tackle the world’s biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

Your responsibilities:

• To arrange for the safe and secure transport of all shipments (UK and International) with appropriate approved freight forwarders or carriers
• To arrange for the safe and secure collection of refining materials from our customers for delivery to the appropriate site
• Ensuring shipments are processed in a timely manner to meet customer required delivery dates.
• Deal with all carrier or freight forwarder issues relating to shipments.
• Prepare all documents through internal systems to accompany the shipment (i.e. Commercial Invoice, Delivery Notes, Packing Lists, Letters of Credit, Certificates of Origin and Dangerous Goods Notes etc. required by the customer or Customs and compliance bodies as appropriate)
• Liaise with carriers / forwarders on issues of reported delays, losses or damage to any Johnson Matthey shipments and advise internal customers.
• Provide advice and guidance to sales and customer service teams on the cost and risk implications of alternative shipping methods (Road, Sea, Air) INCO terms.
• Check and approve freight invoices for their own shipments.
• Ensure all documents for export and imports are compliant in terms of customs legislation and export control procedures.
• Maintain good relationships with sales and customer service teams and notify them of any potential delays to shipment.
• Take part in any regular reviews or carriers or freight forwarders.
• Provide an exceptional customer service to internal and external customers.

Requirements for the role:

• Good IT skills with microsoft office, Outlook and Teams (Essential)
• Good at forming relationships with other functional teams (Essential)
• Good working knowledge of export operations including documentation requirements (Essential)
• Understanding of Known Consignor, Regulated Agent (Essential)
• Previous experience working in customer focused role (Essential)

Even if you only match some of the skills, we’d love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Retirement savings
• Share plans
• Saving accounts
• House saving funds
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments
• Fitness discounts
• undefined

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.