Export Coordinator I

Johnson Matthey Sdn. Bhd.; Royston; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

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Job summary

Johnson Matthey Plc is seeking an Export Coordinator in Royston, UK. The role focuses on arranging transport for UK and international shipments and producing all required shipping documents, including invoices and Certificates of Origin. It is a hybrid position with on-site work once a week.

The successful candidate will work with a global leader in platinum group metals, supporting sales and customer service while ensuring regulatory compliance and timely delivery.

Qualifications

• Experience in export operations and documentation is essential.
• Ability to liaise with internal teams and external carriers.
• Knowledge of consignor and regulated agent requirements is desirable.
• Customer-focused mindset with strong communication skills.

Responsibilities

• Arrange safe and secure transport of UK and international shipments with approved forwarders or carriers.
• Collect refining materials from customers for delivery to the site.
• Ensure timely shipment processing to meet delivery dates.
• Prepare shipping documents (Commercial Invoice, Packing List, Certificates of Origin, etc.).
• Liaise with carriers on delays, losses or damage and inform internal customers.
• Provide guidance on cost and risk of different shipping methods (Road, Sea, Air).
• Check and approve freight invoices for shipments.
• Ensure compliance with customs and export control procedures.

Skills

Export operations

Customer focus

Relationship management

Documentation

MS Office

Outlook

Teams

Tools

Microsoft Office

Outlook

Teams

Job description

Vacancy: Export Coordinator

Location: Royston, UK

We are currently recruiting for an Export Coordinator, the key purpose of this role is to arrange transport in accordance with both customer and JM requirements. The role requires the production of all shipping documentation, including Export Invoices, Dangerous Goods documents, Certificates of Origin, and Letters of Credit.

This is a hybrid role with the expectations of being on site once a week.

At Johnson Matthey, your work will matter. As a Export Coordinator, you’ll join a world leader in platinum group metals with over 200 years of history and innovation. You’ll help tackle the world’s biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

Your responsibilities:

• To arrange for the safe and secure transport of all shipments (UK and International) with appropriate approved freight forwarders or carriers
• To arrange for the safe and secure collection of refining materials from our customers for delivery to the appropriate site
• Ensuring shipments are processed in a timely manner to meet customer required delivery dates.
• Deal with all carrier or freight forwarder issues relating to shipments.
• Prepare all documents through internal systems to accompany the shipment (i.e. Commercial Invoice, Delivery Notes, Packing Lists, Letters of Credit, Certificates of Origin and Dangerous Goods Notes etc. required by the customer or Customs and compliance bodies as appropriate)
• Liaise with carriers / forwarders on issues of reported delays, losses or damage to any Johnson Matthey shipments and advise internal customers.
• Provide advice and guidance to sales and customer service teams on the cost and risk implications of alternative shipping methods (Road, Sea, Air) INCO terms.
• Check and approve freight invoices for their own shipments.
• Ensure all documents for export and imports are compliant in terms of customs legislation and export control procedures.
• Maintain good relationships with sales and customer service teams and notify them of any potential delays to shipment.
• Take part in any regular reviews or carriers or freight forwarders.
• Provide an exceptional customer service to internal and external customers.

Requirements for the role:

• Good IT skills with microsoft office, Outlook and Teams (Essential)
• Good at forming relationships with other functional teams (Essential)
• Good working knowledge of export operations including documentation requirements (Essential)
• Understanding of Known Consignor, Regulated Agent (Essential)
• Previous experience working in customer focused role (Essential)

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Retirement savings
• Share plans
• Saving accounts
• House saving funds
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments
• Fitness discounts
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At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.