Experienced Pensions Administrator

Isio; Reading; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Study support for professional quals

Training and development opportunities

Friendly, supportive team

Job summary

Isio is seeking experienced Pension Administrators to join our pensions administration team in Reading, with a hybrid workstyle. You will deliver high-quality service to Defined Benefit scheme clients and their members, ensuring tasks align with scheme rules and SLAs.

Key duties include handling member contacts, processing activities accurately, using various tools to track cases, and escalating issues promptly. Strong IT skills and excellent communication are essential.

Qualifications

• Previous experience as a pension administrator delivering administration services to Defined Benefit schemes.
• Excellent member service focus with the ability to manage expectations.
• Good communication skills with clients, members and colleagues.
• Excellent organisational skills to manage multiple tasks and SLAs.
• Strong IT skills, comfortable with MS Office and system functionality.

Responsibilities

• Deliver great service to a portfolio of Defined Benefit pension scheme clients and their members.
• Ensure scheme activities are processed in line with scheme rules and client SLAs.
• Provide accurate, timely and empathetic contact via phone and email.
• Record actions and manage cases through to conclusion, with regular updates.

Skills

Pension administration experience

Member service focus

Communication skills

Organisational skills

MS Office proficiency

Job description

Isio's Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for experienced and member focussed Pension Administrators.

This role is based in our city centre office in Reading with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

What we're looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio - Careers & Benefits

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]