Experienced Flower Shop Manager

New Covent Garden Market; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts on floral products

Supportive work environment

Job summary

New Covent Garden Market is seeking an experienced Flower Shop Manager to oversee daily operations and lead a passionate team. Ideal candidates will have a minimum of 5 years' experience in floral retail, strong leadership skills, and a knack for customer service.

The role requires managing inventory, providing exceptional service, and developing business relationships. Employee discounts and a supportive work environment are included. Flexible working hours can be discussed based on preference.

Qualifications

• 5+ years' experience in floral retail or a related management role.
• Strong knowledge of floral products, design basics, and flower care.
• Proven leadership and team-supervision skills.

Responsibilities

• Lead the team and oversee daily operations of the floral business.
• Manage inventory and ensure high-quality floral stock.
• Provide exceptional service to customers and resolve concerns.

Skills

Floral retail management

Customer service

Team leadership

Organizational skills

Multitasking

Tools

POS systems

Inventory management software

Job description

About the Role

We are seeking an experienced (5 years' minimum), highly organised, and creative Flower Shop Manager to lead our team and oversee all daily operations of our floral business. This role is perfect for someone who loves flowers, thrives in a fast-paced environment, and has proven success in retail management or floral industry leadership.

Key Responsibilities

• Foster a positive, professional, and customer-focused work environment; Shop Operations
• Oversee daily store operations to ensure smooth, efficient workflow
• Manage inventory, including ordering flowers, supplies, and packaging materials
• Maintain fresh, high-quality floral stock and ensure proper care/rotation
• Ensure the shop is clean, organized, and visually appealing at all times

Customer Service

• Provide exceptional service to walk-in customers, phone orders, and online inquiries
• Resolve customer concerns and ensure satisfaction with all arrangements
• Assist with design recommendations, event consultations, and custom orders

Sales & Business Development

• Meet or exceed sales goals through effective merchandising and upselling
• Develop relationships with corporate clients, event planners, and wedding coordinators
• Support marketing efforts such as social media content, promotions, and seasonal campaigns
• Monitor expenses and manage the shop’s budget

Qualifications

• 5+ years' of experience in floral retail or a related management role
• Strong knowledge of floral products, design basics, and flower care
• Proven leadership and team-supervision skills
• Excellent customer service and communication abilities
• Strong organizational and multitasking skills
• Ability to work flexible hours
• Experience with POS systems, inventory management, and basic financial reporting

Preferred Skills

• Event or wedding floral experience
• Creative eye for visual merchandising

What We Offer

• Employee discounts on floral products
• A supportive and inspiring work environment

Hours of Work

Full or Part time/ to be agreed.