Experienced Casino Dealer

TN United Kingdom; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join Grosvenor Casinos as a skilled dealer, where you'll provide excellent customer service in a vibrant gaming environment. As part of a growing team, you'll engage with customers, ensuring a fun and safe experience while enjoying competitive pay and benefits.

Benefits

Competitive pay rates

Share of uncapped tips

Premium pay allowance after midnight (£1 per hour)

50% off food and soft drinks

Employee rewards platform

Monthly & yearly STARS awards

Employee assistance programme

Qualifications

• Must have a fantastic personality.
• Flexibility to work various shifts.

Responsibilities

• Assist customers in gaming and explain game rules.
• Prioritize safer gambling and report issues.

Skills

Customer Service

Collaboration

Education

PFL issued by The Gambling Commission

Job description

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As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• Competitive pay rates
• A share of uncapped tips
• Premium pay allowance after midnight (£1 per hour)
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & yearly STARS awards
• Employee assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drink, and entertainment.

We are on an exciting journey of growth, and it’s the ideal time to join us.

As an experienced dealer, you will:

• Acknowledge, welcome, and assist customers in gaming
• Understand the games, payouts, and high-value members
• Connect with first-time customers, explaining how the games are run
• Follow guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service on the gaming floor
• Prioritize safer gambling by looking out for signs of problem gambling and informing a manager

Qualifications

• A fantastic personality
• Holder of a PFL issued by The Gambling Commission
• Ability to collaborate and work as part of the wider casino team
• Flexibility and openness to work any time of the day, including nights, weekends, and bank holidays
• Applicants must be 18+ and have the right to work in the UK