Experienced Casino Dealer

Rank Group; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading casino group as a skilled dealer, delivering exceptional customer service in a vibrant gaming environment. You'll engage with customers, provide guidance on games, and ensure a safe gambling experience. Enjoy competitive pay and a range of employee benefits while being part of a growing team committed to community engagement.

Benefits

Competitive pay rates

A share of uncapped tips

Premium pay allowance after midnight (£1 per hour)

50% off food and soft drinks

Employee rewards platform

Monthly & yearly STARS awards

Employee assistance programme

Qualifications

• Must be 18+ and have the right to work in the UK.
• Flexibility to work nights, weekends, and bank holidays.

Responsibilities

• Welcome and assist customers in gaming.
• Explain game rules to first-time customers.
• Monitor and report signs of problem gambling.

Skills

Customer Service

Team Collaboration

Safer Gambling Awareness

Education

PFL issued by The Gambling Commission

Job description

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• Competitive pay rates
• A share of uncapped tips
• Premium pay allowance after midnight (£1 per hour)
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & yearly STARS awards
• Employee assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connectwith first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL issued by The Gambling Commission
• Collaborate and work as part of the wider casino team
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK