Experience Support Specialist

Destinytravel; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Remote work with a flexible schedule

Access to exclusive travel perks

Supportive team culture

Professional growth in the travel industry

Supportive team culture

Professional growth in travel industry

Job summary

A travel service company is seeking an Experience Support Specialist to ensure travelers feel confident and cared for throughout their journeys. In this role, you will communicate with clients, assist with trip modifications, and ensure satisfaction by providing details and guidance. Ideal candidates will possess strong communication skills, experience in customer service, and a passion for travel, all while enjoying the flexibility of remote work and access to exclusive travel perks.

Qualifications

• Strong communication skills are essential.
• Customer service experience is valued.
• Organized and detail-oriented approach is required.
• Willingness to learn new systems and tools.
• Passion for travel and helping people is important.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

Overview

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.