Experience Strategy Director

The Great & The Good; London; Hybrid; GBP 90,000 - 104,000; Full time

Job summary

A leading advertising agency seeks an entrepreneurial Experience Strategy Director to shape client experiences and provide strategic insights in a creative environment. The role involves owning the experience strategy, leading collaborations, and representing the brand in client interactions, with flexibility for full-time or part-time arrangements in a hybrid setting.

Qualifications

• Experienced in consumer experience for global clients.
• Skilled in creating experience maps and developing creative briefs.
• Data savvy with strong communication and organisational skills.

Responsibilities

• Own end-to-end experience strategy, turning data into actionable CX insights.
• Lead research agendas and collaborate with teams to optimize consumer experiences.
• Develop briefs from insights to grow client brands.

Skills

Consumer experience

Creating experience maps

Developing creative briefs

Data savvy

Strong communication skills

Organisational skills

Self-motivated

Influencing strategic direction

Multitasking

Job description

Experience Strategy Director

Key information:

• Initial 12-month fixed-term contract
• Salary in the region of £90,000 - £[amount], per annum pro rata DOE
• Hybrid working as standard - typically 3 days in the office per week
• Full-time 5 days per week, or part-time 4 days per week
• Central London location

Company: Multi award-winning, globally respected advertising agency

Overview:
We seek an entrepreneurial Experience Strategy Director to lead CX opportunities and deliver strategic work for clients in a highly creative environment.

Role Responsibilities:

• Own end-to-end experience strategy, turning data into actionable CX insights
• Lead research agendas and collaborate with teams to optimize consumer experiences
• Develop briefs from insights to grow client brands and articulate their benefits
• Represent CX in client meetings, leading workshops and presentations

Ideal Candidate:

• Experienced in consumer experience for global clients
• Skilled in creating experience maps and developing creative briefs
• Data savvy with strong communication and organisational skills
• Self-motivated with the ability to influence strategic direction and multitask
• Open to travel within the UK and Europe for meetings

Interviews / start:

Interviews planned over October, with an ideal start date in Nov / Dec.

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The Great & The Good represents talented people who love what they do. We recruit for the great and the good of the Marketing, PR, Digital, Advertising, and Creative industries.