Experience Strategy Director

Propel London; London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading consultancy in London is seeking an Experience Strategy Director to enhance customer experiences through innovative strategies. The role requires a strong background in consumer experience, digital communications, and data analysis, ensuring clients meet their customers' needs effectively.

Qualifications

• Experience in consumer experience across various sectors.
• Ability to create experience maps.
• Fluency in brand and digital communications, including UX and product design.
• Data savvy, asking the right questions and synthesizing data for insights.

Responsibilities

• Provide leadership on accounts, defining customer experience strategies.
• Identify innovative ways to meet customer needs.

Skills

Consumer experience

Experience maps creation

Digital communications

UX

Product design

Data analysis

Job description

Job Title: Experience Strategy Director

The Experience Strategy Director provides day-to-day leadership on their accounts, defining and delivering strategies that significantly enhance the current customer experience.

As an Experience Strategy Director, you will be responsible for bringing a fresh understanding of the current experience to our clients and identifying opportunities where each company can meet their customers' needs in innovative ways.

Experience needed:

1. A background in consumer experience, ideally across various sectors.
2. Confidence in creating experience maps.
3. Fluency in brand and digital communications (digital communications, UX, product design), with the ability to adapt marketing theory to support strategic proposals.
4. Data savvy; capable of asking the right questions to analysts and combining data from multiple sources to generate unique insights that drive business growth.