Customer Strategy Director

Computacenter AG & Co. oHG; Colchester; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the IT sector seeks a Customer Strategy Director to lead transformation for key customer accounts in the UK. This role involves strategic leadership, fostering innovation, and maintaining relationships with senior stakeholders, requiring a consultative approach and flexibility for international travel.

Qualifications

• Experience in senior services or transformation role in IT.
• Fluency in English; French is an advantage.
• Willingness to travel internationally.

Responsibilities

• Define and deliver transformation vision for each customer.
• Evolve service portfolio and drive service innovation.
• Build and maintain C-Level relationships.

Skills

Strategic Leadership

Customer-Centric Mindset

Collaborative Spirit

Job description

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Location: UK - Mobile England, UK - Cust. Site ENG | Job-ID: 213442 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

As a Customer Strategy Director, you’ll be embedded five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation.

You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realise long-term value through innovation, insight, and strategic alignment.

What you’ll do

• Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
• Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to the forefront of customer engagements.
• Engage at C-Level: Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
• Collaborate Across Functions: Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
• Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
• Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.

What you’ll need

• Strategic Leadership: Proven experience in the IT sector in a senior services or transformation role, ideally within a multinational or complex customer environment.
• Customer-Centric Mindset: A strong consultative approach with a passion for helping customers achieve their goals through service transformation.
• Multinational Experience: Experience working across borders or a strong interest in international collaboration.
• Language Skills: Fluent English is essential; French is a strong advantage.
• Flexibility: Willingness to travel internationally on a regular basis.
• Collaborative Spirit: A natural team player who thrives in a matrixed environment and leads through influence and vision.
  

Additional information

Country: UK
Location: UK – Flexible but must be open to regular international travel
Hours: 37.5

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.