Experience Head of Client Experience

Attic Recruitment Limited; City Of London; On-site; GBP 95,000 - 140,000; Full time

Job summary

Attic Recruitment Limited is seeking a Head of Client Experience for an international private bank, delivering five-star hospitality in a luxury corporate setting. You will own the client journey, ensuring seamless, personalised service with hands-on leadership and a proactive approach.

Reporting to the COO, you will shape service standards across VIP engagements and private dining experiences. The role is full time, with hours 9-5 and some flexibility for events.

Skills

Leadership

VIP guest relations

Private dining

Team leadership

Job description

We are seeking an experience and highly polished Head of Client Experience to join a prestigious international private bank, bringing exceptional standards of five-star hospitality into a sophisticated luxury corporate environment. This is a unique opportunity for an accomplished professional from a private family office, luxury hotel, exclusive private members club or high-end hospitality background to take ownership of the client experience. Reporting directly to the COO, you will be responsible for ensuring every aspect of the client journey is seamless, personalised and delivered to the highest of standards.

This is a highly visible and hands-on leadership position combining strategic direction with day-to-day excellence. The chosen candidate will understand that exceptional service is about anticipating the smallest details and enjoy creating experiences that feel entirely effortless. You must have proven leadership experience gained within a similar role. You will have strong understanding of luxury service, VIP guest relations, and private dining. It is also vital that you have experience of leading and developing a team and have a hands-on, proactive approach.

This is a really exciting opportunity for an experienced client care professional to really make this role their own and shape the client experience within a beautiful working environment.

If you have a genuine passion for exceptional hospitality, an instinctive understanding of luxury service and the ability to inspire others to deliver excellent, we would love to hear from you.

This role is full time, working hours 9-5pm with some flexibility for events. This is a permanent role and salary is dependent upon experience.