Experience Design Specialist

J.P. Morgan; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in finance is seeking a Vice President Experience Design to shape user experiences across its digital products. The role involves leading design initiatives, integrating inclusive practices, and collaborating with diverse teams to ensure user-centric solutions. With a focus on innovation and accessibility, this position offers an opportunity to impact high-stakes environments with meaningful design strategies.

Qualifications

• 7+ years of experience in user experience design.
• Experience in inclusive design and accessibility.
• Ability to create visual representations like wireframes and prototypes.

Responsibilities

• Develop and execute design strategies for complex projects.
• Collaborate with cross-functional teams integrating user experience design.
• Analyze market trends and gather user feedback to optimize experiences.

Skills

User Experience Design

Inclusive Design

Prototyping

Visual Storyboarding

Technical Literacy

Tools

HTML

CSS

JavaScript

React

Job description

As a Vice President Experience Design in Markets, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Our institutional trading clients have complex, fast-paced, informational overloaded jobs, within an already complex industry, and so the tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate Design not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Act as the most senior designer in London on a geographically diverse team.

Required Qualifications, Capabilities and Skills

• 7+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Prior work in publishing or knowledge management systems. Knowledge of how metadata influences how content distribution UIs can function.

About our Digital Markets Experience Design team

Digital Markets Experience Design (DMXD) is an award-winning team, recognized for its accomplishments in design and innovation.DMXD includes product designers, UX researchers, content strategists, and DesignOps. Our team partners with Business, Product, and Technology across Markets to design products and services that drive engagement, increase client satisfaction and delight users.

Learn more about us at http://design.jpmorgan.com/