Experience Architect: Welcome Space Lead

Avison Young; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Avison Young is seeking an experienced leader for its Workplace Experience team to drive excellent visitor and workplace experiences within our offices. You will lead a high-performing team, ensure a consistent welcome experience, manage events and spaces, and uphold service standards across all touchpoints.

The role demands a proactive leader with a passion for service delivery, strong communication, and a customer-centric approach.

Qualifications

• Kind, caring and effective leader with the ability to motivate performance from team members.
• Confidence and appropriate manner to deliver difficult conversation when required, not shying away from challenging personnel management.
• Exudes passion for service delivery in their character.
• Has a proactive, motivated, good-natured personality.

Responsibilities

• Lead and provide a user focused service experience that is built on the foundations of exceeding expectations in line with the Avison Young solution.
• Always demonstrate the behaviours set out in the ‘Behaviours Playbook’ and inspire these and our values in your team’s work ethic and mindset.
• Ensure communication throughout the team and colleague network is positive at all times, championing all required changes or new ideas for successful team buy in and implementation.
• Lead and support your teams in the delivery of their Ambassador job scope - ensure full understanding and completion of all areas to a high standard.
• Ensure immaculate presentation and team demeanour throughout at all times in all operational spaces.
• Ensure our welcome experience, visitor processing and onwards journey is a priority focus for all, at all times.
• Oversee your team’s management of any VIP visits
• Attend the quarterly Occupiers Forum and present on behalf of Workplace Experience
• Complete appraisals and development plans for all direct reports, regularly reviewing

Skills

Leadership

Team motivation

Customer service

Communication

English fluency

Job description

Avison Young is seeking an experienced leader for its Workplace Experience team to drive excellent visitor and workplace experiences within our offices. You will lead a high-performing team, ensure a consistent welcome experience, manage events and spaces, and uphold service standards across all touchpoints.

The role demands a proactive leader with a passion for service delivery, strong communication, and a customer-centric approach.