Experience and Engagement Supervisor

Teesside Freeport; Tees Valley; Hybrid; GBP 23,000 - 31,000; Part time

Benefits offered by this job

Holiday entitlement (185 hours) + 25–?

Additional leave during Christmas

Special leave

Staff development support

Employee discounts

Job summary

Teesside University is offering a part-time, permanent role in its Student and Library Services department. The position requires excellent customer care, strong organisation, and the ability to work across a range of digital platforms in a fast-paced student-facing environment.

You will support a culturally diverse student community and staff across our key student-facing buildings, collaborating with a range of university services.

Qualifications

• Excellent customer care skills.
• Highly organised and able to work across digital platforms.
• Flexibility with hours and hybrid options may be available.

Responsibilities

• Support our student community and staff across key buildings.
• Interact with students, staff and visitors to provide front-line assistance.
• Collaborate with other university support services to ensure smooth operations.

Skills

Customer care

Organisation

Digital platforms

Job description

The University is pleased to offer a part time, permanent position based in its Student and Library Services department. This is a critical student facing position requiring excellent customer care skills and will require the successful applicant to be highly organised and able to work across a range of digital platforms as part of the role.

The role involves supporting our culturally diverse student community along with staff and visitors and working as part of a busy, creative and dynamic team, working across our key student facing buildings and working with a range of different University support services.

This role will involve working one evening per week until 7pm and one early start per week from 8am. Flexi time is available and there may be opportunity for some limited hybrid working depending on business need.

Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.

If you are shortlisted, your interview will take place in person, on campus.

Interviews will take place on 10 December 2026.

Every member of our university is part of the inspiring, supportive, and caring community known as Team Teesside.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.

What we offer you:

• A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3- and 5-years’ service respectively, plus bank holidays. Entitlement is pro rata for part-time/fractional posts.
• Additional leave over the Christmas and New Year period during the Christmas closure
• Special leave to support a range of circumstances.
• A variety of provision to support staff with personal development and recognition.
• A range of family friendly benefits
• An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources

More information about our benefits and an employee benefits brochure can be found here.