Experience and Engagement Supervisor

Tees; Tees Valley; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Holiday entitlement

Flexi time

Employee benefits platform

Discounts with retailers

Health and wellbeing resources

Job summary

Teesside University invites applications for a part-time, permanent role as Experience and Engagement Supervisor within Student and Library Services. The post focuses on delivering excellent customer care and coordinating across digital platforms to support a diverse student community, staff and visitors.

The role offers flexible hours with 18.5 hours per week (Mon-Wed), potential hybrid working, and commitment to professional development plus a range of staff benefits.

Qualifications

• Excellent customer care skills.
• Highly organised and able to work across a range of digital platforms.
• Able to work across a busy, creative and dynamic team.

Responsibilities

• Support our culturally diverse student community along with staff and visitors across key student-facing buildings.
• Work across our range of digital platforms to support engagement and experiences for students and colleagues.

Job description

Experience and Engagement Supervisor

Location Student and Library Services

Student and Library Services 18/11/2026 Experience and Engagement Supervisor

Job details

Salary £26,238 - £26,615 pro rata Contractual hours 18.5 Basis Part time Package Part time, 18.5 Hours per week (Monday-Wednesday). Permanent. Date posted 04/11/2026 Job reference T03217 Attachments Job Description - T03217.pdf Person Specification - T03217.pdf Terms & Conditions - T03217.pdf

Job description

The University is pleased to offer a part time, permanent position based in its Student and Library Services department. This is a critical student facing position requiring excellent customer care skills and will require the successful applicant to be highly organised and able to work across a range of digital platforms as part of the role.

This role involves supporting our culturally diverse student community along with staff and visitors and working as part of a busy, creative and dynamic team, working across our key student facing buildings and working with a range of different University support services.

This role will involve working one evening per week until 7pm and one early start per week from 8am. Flexi time is available and there may be opportunity for some limited hybrid working depending on business need.

Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.

If you are shortlisted, your interview will take place in person, on campus.

Interviews will take place on 10 December 2026.

Every member of our university is part of the inspiring, supportive, and caring community known as Team Teesside.

To learn more about Team Teesside.

What we offer you:

• A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3- and 5-years’ service respectively, plus bank holidays. Entitlement is pro rata for part-time/fractional posts.
• Additional leave over the Christmas and New Year period during the Christmas closure
• Special leave to support a range of circumstances.
• Flexi time scheme
• A variety of provision to support staff with personal development and recognition.
• A range of family friendly benefits
• An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources

More information about our benefits and an employee benefits brochure can be found here.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.

Please note that we are advertising this vacancy on other websites, but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University