Experience & Engagement Assistant

Tees; Tees Valley; On-site; GBP 33,000 - 34,000; Part time

Benefits offered by this job

Holiday entitlement: 25 days (pro rata

Flexi time scheme

Employee benefits platform (discounts)

Health and wellbeing resources

Family friendly benefits

Job summary

Teesside University seeks an Experience & Engagement Assistant to join our Student and Library Services team on a part-time, permanent basis. You will deliver high-quality student support, adapt to a dynamic environment, and help enhance digital services that improve the overall student experience.

The role includes one evening per week until 7pm and an early start, with 18.5 hours across Monday–Wednesday. Salary is pro rata, and the University offers a range of benefits and development

Qualifications

• Excellent customer care skills and experience.
• Flexible and adaptable in a lively environment.
• Keen to explore digital opportunities to improve student experience.

Responsibilities

• Provide customer-focused support within Student and Library Services.
• Contribute to learning, teaching and research activities for students and staff.
• Commit to evening one shift until 7pm and one early start per week as part of your 18.5 hours.
• Participate in recruitment activities as required.
• Support a welcoming campus experience for the University community.

Job description

Experience & Engagement Assistant

Location Student and Library Services 19/11/2026

Job profile for Experience & Engagement Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £26,065 - £26,180 pro rata
Contractual hours 18.5
Basis Part time
Package Part time, 18.5 Hours (Monday-Wednesday).
Permanent
Date posted 05/11/2026
Job reference T03218
Attachments: Terms & Conditions - T03218.pdf, Person Specification - T03218.pdf, Job Description - T03218.pdf

Job description

Student and Library Services are pleased to offer a superb opportunity to join our student facing Learning, Teaching and Research team in this assistant role. This role is a part time and permanent opportunity for someone with excellent customer care skills and experience and who wants to make a difference in a higher education setting.

We are looking for someone who is flexible and can easily adapt within an environment that is lively and responsive to evolving student needs, someone who is keen to explore digital opportunities available that will help to improve our student experience and someone who is passionate about the support we offer to our University community.

This role involves working one evening per week until 7pm as part of your weekly hours and one 8am start per week.

Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.

If you are shortlisted, your interview will take place in person, on campus.

Interviews will take place on 7 December 2026.

Every member of our university is part of the inspiring, supportive, and caring community known as Team Teesside.

What we offer you:

• A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3- and 5-years’ service respectively, plus bank holidays. Entitlement is pro rata for part-time/fractional posts.
• Additional leave over the Christmas and New Year period during the Christmas closure
• Special leave to support a range of circumstances.
• Flexi time scheme
• A variety of provision to support staff with personal development and recognition.
• A range of family friendly benefits
• An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources

More information about our benefits and an employee benefits brochure can be found here.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.