Exhibition Operations Lead - On-Site Venue Services (London)

The Event Academy; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

The Event Academy in London (venue‑based) is seeking a Venue Services Manager to support exhibitions and events year‑round. You’ll coordinate internal and external services, advise organisers, and ensure smooth delivery from planning through tenancy, with some evenings/weekends.

We value self-motivation, organisation, and strong communication, plus budget handling and safety compliance to uphold our people‑centred culture.

Qualifications

• Self-motivated, proactive and able to use initiative.
• Highly organised and deadline-focused.
• Strong in interpersonal communication.
• Confident with budgets, reconciliations and reporting.
• Knowledgeable in health & safety, risk assessments and emergency procedures.
• A supportive team player with supervisory awareness.
• Willing to learn and develop.
• Inclusive, open-minded and aligned with the venue’s people-centred values.

Responsibilities

• Organiser support — Advise organisers on venue services and ensure a smooth, professional customer journey.
• Operational oversight — Approve organiser arrangements, manage event records and oversee day-to-day venue activity.
• Service coordination — Brief and monitor in-house services; liaise with contractors and external suppliers.
• On-site event support — Provide support throughout tenancy, including occasional evenings/weekends.
• Health & safety — Ensure compliance with venue and local authority regulations; manage H&S matters and record monitoring notes.
• Financial administration — Prepare final accounts with the sales team and support revenue targets.
• Exhibitor support — Oversee exhibitor needs and support the Venue Services Coordinator.
• Post-event reporting — Produce after-show notes to support continuous improvement.
• System management — Set up shows on the venue’s online system.
• Industry representation — Represent the venue at industry events when required.

Skills

Self-motivated

Highly organised

Interpersonal communication

Budgeting & reporting

Health & safety knowledge

Team supervision awareness

Job description

The Event Academy in London (venue‑based) is seeking a Venue Services Manager to support exhibitions and events year‑round. You’ll coordinate internal and external services, advise organisers, and ensure smooth delivery from planning through tenancy, with some evenings/weekends.

We value self-motivation, organisation, and strong communication, plus budget handling and safety compliance to uphold our people‑centred culture.