Executive Partner, Insurance Customer Success

Sapiens International Corporation N.V.

England

On-site

GBP 150,000 - 210,000

Full time

6 days ago

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Job summary

Sapiens International Corporation N.V. is seeking a VP of Customer Success to own strategic insurance customers. You will be the senior point of continuity across Support, Delivery, and Sales, responsible for retaining and growing revenue in your portfolio.

This is a named, senior role for those operating at the C-suite level and who think commercially. You will own the senior relationships for strategic accounts, drive adoption, and lead executive business reviews while orchestrating

Qualifications

8+ years in Customer Success, delivery, or sales managing strategic or named accounts.
Cloud-native or SaaS delivery experience.
Executive-level communication with C-suite and ability to build a persuasive business case.

Responsibilities

Own senior relationships for a portfolio of strategic insurance accounts.
Own account health and growth plan; ensure visibility internally and with the customer.
Run the full executive business review cycle: prep, delivery, value story, follow-through.
Drive product adoption across accounts and provide early adoption recommendations.
Build a renewal-ready value case ahead of renewal conversations.
Identify and qualify expansion opportunities for Sales to close.
Coordinate Support, Delivery, and Sales to resolve issues with one face to the customer.
Act as the voice of the customer feeding feedback into product and VoC loop.
Carry accountability for Net Revenue Retention across the portfolio.