Executive Operations Manager

Cornwall Neighbourhoods for Change; Redruth; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

WPA NHS Top-Up Healthcare

Employer pension contribution

Learning and development opportunities

Opportunities to influence how the org

Job summary

Cornwall Neighbourhoods for Change (CN4C) is seeking an Executive Operations Manager to join our Resources Team in Redruth. You will support the CEO and Executive Team, coordinate governance activities, HR and finance administration, and drive organisational projects to deliver plans.

The role is initially 12-month fixed-term, 37.5 hours per week, with a salary of £32,000 per annum. You’ll work closely with Trustees, lead on process improvements and help CN4C run smoothly and confidently.

Qualifications

• Significant experience in executive support, governance, business support or organisational administration.
• Experience providing high-level support to senior managers or executives.
• Excellent organisational and time-management skills.
• Experience coordinating meetings, preparing papers, taking minutes and following up actions.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and adapt when things change.
• Confidence handling sensitive and confidential information.
• Ability to work independently, use initiative and exercise sound judgement.
• Strong digital skills, including Microsoft Office.
• Understanding of person-centred and trauma-informed approaches.

Responsibilities

• Providing high-quality executive support to our CEO and Executive Team.
• Managing diaries, inboxes, meetings and competing priorities.
• Coordinating Board and Trustee meetings, papers, minutes and governance actions.
• Supporting charity governance and regulatory compliance.
• Supporting recruitment, Safer Recruitment processes and onboarding.
• Updating project and organisational budgets and supporting financial administration.
• Coordinating organisational and strategic projects.
• Monitoring actions and helping make sure plans turn into delivery.
• Supporting organisational planning, strategic development and funding activity by coordinating information, preparing documentation and monitoring progress.
• Reviewing and improving organisational systems, policies and processes.
• Helping ensure person-centred and trauma-informed approaches are reflected throughout the way CN4C operates.

Skills

Executive support

Governance

Business support

Organisational administration

Microsoft Office

Communication skills

Time management

Multitasking

Tools

Microsoft Office

Job description

This is initially a 12-month fixed-term role, with the potential to extend subject to funding and organisational requirements.

Are you exceptionally organised, confident working with senior leaders and someone who enjoys making sure everything behind the scenes works as it should?

Do you enjoy bringing order to competing priorities, improving the way things work and being the person others can rely on to keep things moving?

Cornwall Neighbourhoods for Change (CN4C) is looking for an Executive Operations Manager to join our Resources Team and play a central role in supporting the effective running of our organisation.

This is much more than a traditional PA or administration role. You'll work closely with our CEO and Executive Team and support our Board of Trustees, with responsibilities spanning executive support, governance, HR administration, finance administration and organisational projects.

You’ll be at the heart of the organisation - helping turn plans into action, keeping important processes on track and making sure our leaders, Trustees and wider team have the information and support they need to do their best work.

About CN4C

Executive Operations Manager

£32,000 per annum | 37.5 hours per week

Redruth, Cornwall

This is initially a 12-month fixed-term role, with the potential to extend subject to funding and organisational requirements.

Are you exceptionally organised, confident working with senior leaders and someone who enjoys making sure everything behind the scenes works as it should?

Do you enjoy bringing order to competing priorities, improving the way things work and being the person others can rely on to keep things moving?

Cornwall Neighbourhoods for Change (CN4C) is looking for an Executive Operations Manager to join our Resources Team and play a central role in supporting the effective running of our organisation.

This is much more than a traditional PA or administration role. You'll work closely with our CEO and Executive Team and support our Board of Trustees, with responsibilities spanning executive support, governance, HR administration, finance administration and organisational projects.

You’ll be at the heart of the organisation - helping turn plans into action, keeping important processes on track and making sure our leaders, Trustees and wider team have the information and support they need to do their best work.

About CN4C

Cornwall Neighbourhoods for Change (CN4C) is a charity and social enterprise working alongside people and communities across Cornwall.

We've been around since 2001 and are focused on creating change that helps people live better lives, be better off and make better sense of the systems around them.

How we work matters to us. Person-centred and trauma-informed approaches are not limited to our frontline services - they influence how we lead, govern, develop policies, manage people, make decisions and work with one another.

The Role

As our Executive Operations Manager, you’ll work closely with our Chief Executive Officer, Operations Director, Strategy, Learning and Development Director and Resources Director.

No two days are likely to look quite the same. You might be coordinating an important Board meeting, managing executive diaries and inboxes, making sure actions from an Executive Team meeting are progressing, supporting a recruitment process, updating project budgets, reviewing an organisational process or coordinating information for a strategic project.

Your responsibilities will include:

• Providing high-quality executive support to our CEO and Executive Team.
• Managing diaries, inboxes, meetings and competing priorities.
• Coordinating Board and Trustee meetings, papers, minutes and governance actions.
• Supporting charity governance and regulatory compliance.
• Supporting recruitment, Safer Recruitment processes and onboarding.
• Updating project and organisational budgets and supporting financial administration.
• Coordinating organisational and strategic projects.
• Monitoring actions and helping make sure plans turn into delivery.
• Supporting organisational planning, strategic development and funding activity by coordinating information, preparing documentation and monitoring progress.
• Reviewing and improving organisational systems, policies and processes.
• Helping ensure person-centred and trauma-informed approaches are reflected throughout the way CN4C operates.

This is a role for someone who doesn't just complete a task and move on. We're looking for someone who notices what needs doing, thinks ahead, asks the right questions and helps find practical solutions.

About You

Your current job title isn't particularly important to us. You might be an Executive Assistant, Governance Officer, Business Support Manager, Office Manager, Corporate Services professional, or working in a completely different role that has given you the experience we're looking for.

What matters is your ability to organise, coordinate, communicate, exercise sound judgement and build trusted relationships.

We're looking for someone who has:

• Significant experience in executive support, governance, business support or organisational administration.
• Experience providing high-level support to senior managers or executives.
• Excellent organisational and time-management skills.
• Experience coordinating meetings, preparing papers, taking accurate minutes and following up actions.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• The ability to manage multiple priorities and adapt when things change.
• Confidence handling sensitive and confidential information.
• The ability to work independently, use initiative and exercise sound judgement.
• Strong digital skills, including Microsoft Office.
• An understanding of person-centred and trauma-informed ways of working and a commitment to applying these principles throughout their work.

Experience of charity governance, supporting Trustees, HR administration, budget monitoring or organisational projects would be particularly useful.

Most importantly, We're looking for someone who shares our approach. We want a colleague who is professional and dependable while also being approachable, curious and committed to treating people with dignity and respect.

What We Offer

• £32,000 per annum.
• 37.5 hours per week.
• WPA NHS Top-Up Healthcare Cash Plan.
• Employer pension contribution.
• Opportunities for learning and professional development.
• A varied role with the opportunity to influence and improve how the organisation works.
• The opportunity to work at the heart of a Cornwall-based charity making a real difference in local communities.

The role is primarily based in Redruth, with travel to other CN4C locations where required.

You’ll need a flexible approach to working hours to meet the needs of the organisation, including occasional evening and weekend working.

Placement in this role will be subject to satisfactory pre-employment checks, including references and any appropriate DBS check.

CN4C is committed to equality, diversity and inclusion and welcomes applications from people with a wide range of backgrounds and experiences.