Executive Mac Experience Specialist

Gsk; England; On-site; GBP 75,000 - 110,000; Full time

Job summary

GSK is seeking a Mac & Executive Experience Analyst to own the enterprise Mac experience and provide end-to-end support for GSK's senior leaders. You will be the trusted contact for Mac devices, Apple management, and critical applications, resolving complex issues with deep technical depth.

You will collaborate with endpoint, mobile, and experience platform teams, contribute to OS/app testing, and develop runbooks to empower support teams.

Qualifications

• Bachelor's degree or equivalent practical experience in IT or related field.

Responsibilities

• Provide day-to-day high-touch technology support to GSK senior leaders and offices for Mac devices, mobile, collaboration tooling, identity, access and applications.
• Act as SME for the Mac estate, macOS, Apple device management and Apple applications used by GSK executives.
• Maintain specialist knowledge of macOS and Apple ecosystem and serve as reference for Mac questions across the function.
• Resolve escalated issues to root cause, not quick fixes.
• Use device health, experience scores, and telemetry to proactively identify and fix problems.
• Identify recurring issues and drive fixes with platform/product teams to resolve at source.
• Support senior leaders' experience with specialist knowledge, collaborating with Global Executive Support.
• Test OS updates, app releases, and configuration changes before deployment to estate.
• Create and maintain knowledge articles, runbooks, and guidance for support teams.
• Assist adoption of AI tooling by illustrating practical usage and limitations.
• Contribute to the experience backlog with evidence from user impact.

Skills

Mac expertise

End-user computing

Telemetry analysis

Root-cause analysis

Technical documentation

Automation tooling

AI tooling

Education

Bachelor's degree in Information Technology or related field

Tools

Intune

SCCM

Jamf

Azure AD

Job description

GSK is seeking a Mac & Executive Experience Analyst to own the enterprise Mac experience and provide end-to-end support for GSK's senior leaders. You will be the trusted contact for Mac devices, Apple management, and critical applications, resolving complex issues with deep technical depth.

You will collaborate with endpoint, mobile, and experience platform teams, contribute to OS/app testing, and develop runbooks to empower support teams.