Executive IT Support Analyst (Hybrid)

Element Materials Technology Ltd.; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Professional development and certs

Exposure to modern workplace tech

Collaborative team culture

Job summary

Element Materials Technology Ltd. in London is seeking an End User Support Analyst to provide executive and end-user IT support at the London HQ.

The role blends C-suite assistance with frontline technical support, handling desktops, laptops, mobile devices, and business apps while ensuring timely ticket updates and strong customer service. The position is hybrid, with at least two days per week onsite at Covent Garden and flexibility for busier periods.

Qualifications

• Previous experience in an IT Service Desk or End User Support environment.
• Strong troubleshooting skills across Windows desktop operating systems.
• Experience supporting Microsoft 365.
• Knowledge of Active Directory or Microsoft Entra ID user administration.
• Experience supporting laptops, desktops, printers, mobile devices, and peripheral hardware.
• Excellent customer service and communication skills.
• Strong organisational and time management skills.
• Ability to prioritise work in a fast-paced environment.
• Experience using an IT Service Management platform.

Responsibilities

• Provide C-Suite level support within the London HQ office.
• Provide first and second-line technical support to employees across multiple locations.
• Diagnose and resolve incidents relating to desktops, laptops, mobile devices, printers, peripherals, and business applications.
• Manage incidents and service requests through the ITSM platform, ensuring accurate ticket updates and documentation.
• Prioritise workload in accordance with SLAs.
• Escalate complex issues to specialist support teams when required.
• Deliver an exceptional customer experience through professional communication and ownership of issues.

Skills

Windows troubleshooting

Microsoft 365

Active Directory / Entra ID

IT Service Desk

Customer service

Time management

ITSM platform

Tools

Microsoft 365 admin tools

Endpoint management

Job description

Element Materials Technology Ltd. in London is seeking an End User Support Analyst to provide executive and end-user IT support at the London HQ.

The role blends C-suite assistance with frontline technical support, handling desktops, laptops, mobile devices, and business apps while ensuring timely ticket updates and strong customer service. The position is hybrid, with at least two days per week onsite at Covent Garden and flexibility for busier periods.