Executive Housekeeper

TN United Kingdom; London; On-site; GBP 68,000; Full time

Job summary

Join an innovative hospitality leader as an Executive Housekeeper, where you will play a pivotal role in creating unforgettable guest experiences. This dynamic position involves leading a dedicated team, implementing strategic initiatives, and ensuring the highest standards of cleanliness and service. With a focus on continuous improvement and excellence, you will collaborate across departments to enhance guest satisfaction. Enjoy a competitive salary and a range of attractive benefits, including enhanced parental leave and exclusive membership perks. If you're passionate about hospitality and team development, this opportunity is perfect for you.

Benefits

Enhanced parental leave

Sick pay

Pension benefits

Complimentary meals

Learning and development programs

Exclusive rates for stays and dining

Wellbeing and health benefits

Birthday off after one year

Social events

Employee assistance programs

Qualifications

• Proven experience in managing teams and achieving commercial goals.
• Exceptional leadership and organizational skills with high standards.

Responsibilities

• Lead and develop a team of over 100 staff members in housekeeping.
• Collaborate with departments to ensure seamless guest experiences.

Skills

People Management

Leadership Skills

Organizational Skills

Communication Skills

Decision-Making

Tools

Opera PMS (V5)

Knowcross

Fourth

Adaco

Job description

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Do you want to play a key role in creating the unforgettable experiences The Ned is known for? As the leader of our Housekeeping department, the Executive Housekeeper ensures that everything from our bedrooms and spa to our public areas, including restaurants and bars, is always sparkling and well presented.

Do you want to join one of the best places to work in hospitality?

What’s the role?

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work, and enjoy themselves.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym, and rooftop - alongside a public spa, a full floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.

Reporting to our Head of Rooms, you will:

• Coach and develop a team of managers and supervisors to lead, inspire, and retain over 100 staff members.
• Create and implement the department strategy to achieve goals and build a long-term vision, including policies and procedures.
• Be accountable for departmental results, leading your team in delivering operational, commercial, experiential, and people performance.
• Collaborate with other departments, especially Reception and Engineering, to ensure seamless guest experiences.
• Recruit, train, and foster a culture of excellence and continuous improvement among housekeeping staff.

What can The Ned offer you?

• Salary up to £68,000 per year (dependent on experience), including service charge.
• Every house membership of Soho House.
• Enhanced parental leave, sick pay, and pension benefits.
• Complimentary meals at Neddy’s, including monthly payday breakfast.
• Learning and development programs to support your career growth.
• Exclusive rates at The Ned for stays and dining for you, family, and friends.
• Wellbeing and health benefits, including Wagestream and Benefit Bank discounts.
• Your birthday off after one year of service and additional holidays after five years.
• Social events like an annual pool party.
• Employee assistance programs providing 24/7 support.
• Reward and recognition initiatives.

What you bring to the role:

• Proven experience in people management and delivering strong commercial performance.
• Exceptional leadership, organizational skills, and high standards.
• Strong relationship-building skills and confidence in decision-making, with excellent communication abilities.
• Knowledge of systems like Opera PMS (V5), Knowcross, Fourth, or Adaco is advantageous.
• Active industry engagement and awareness of market trends.

At The Ned, we celebrate diversity and strive to be the best place to work, with a leading diversity, equity, and inclusion program at our core.

Please inform us of any specific needs during your interview.

All candidates must be eligible to live and work in the UK to be considered.

Apply today and join us as Executive Housekeeper.