Executive Housekeeper

Accor Hotels; Brighton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company in the hospitality sector, where your leadership skills will shine! This role focuses on optimizing housekeeping operations, managing budgets, and enhancing team performance in a dynamic environment. You will play a key role in ensuring high standards of cleanliness and service delivery while fostering a culture of inclusivity and growth. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you to thrive in your career and contribute to an exceptional guest experience.

Benefits

Employee Discounts

Training and Development Programs

Health and Wellness Initiatives

Flexible Working Hours

Qualifications

• Experience in managing housekeeping operations and teams.
• Strong understanding of budget preparation and financial reporting.

Responsibilities

• Oversee housekeeping operations, ensuring compliance with SOPs.
• Manage recruitment and training for the housekeeping team.
• Conduct performance appraisals and develop succession plans.

Skills

Team Leadership

Budget Management

Procurement Systems

Performance Management

Quality Control

Education

Degree in Hospitality Management

Relevant Certifications

Tools

Property Management System

Financial Reporting Software

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Planning & Organizing:

1. Collaborate with the Finance Department to implement and manage procurement and purchasing systems for the Housekeeping department, aligning with hotel policies and procedures. Ensure practices like advising Finance of accruals are followed and coordinated within the Housekeeping team.
2. Implement and manage schedules for cleaning and maintaining all front and back of house areas, including monitoring effectiveness and quality control measures, as well as scheduling deep cleaning programs.
3. Work with Human Resources and Housekeeping leadership to manage recruitment, including reference checks, OPQ32 assessments where relevant, and providing job descriptions and employment agreements to new hires.
4. Oversee quarterly performance appraisals, develop succession plans, and coordinate learning and development activities aligned with HR and L&D strategic objectives.
5. Ensure Housekeeping team adherence to Standard Operating Procedures (SOPs), and implement processes to monitor compliance.
6. In partnership with the Finance Department, prepare the annual operating budget and monthly forecasts, and monitor expenses to ensure alignment with financial goals.
7. Optimize departmental work schedules to meet budget and forecast targets, incorporating productivity measures like 'moving around time' (MAT).
8. Manage inventory control for all departmental equipment and supplies, maintaining par stock levels without compromising quality.
9. Conduct market research to identify new products and equipment that could benefit the department and hotel.

Operations:

1. Partner with the L&D team to train and develop the Housekeeping team and third-party contractors, ensuring adherence to SOPs.
2. Focus on improving housekeeping operations, maximizing productivity, and implementing energy-saving initiatives.
3. Lead and support staff in achieving financial, operational, and service delivery targets through effective policies and training.
4. Create a positive, solution-oriented work environment, motivating staff and providing constructive feedback.
5. Lead daily briefings and monthly meetings to keep staff informed about department and hotel activities.
6. Ensure compliance with fire, hygiene, health, and safety policies, managing work processes to maintain a safe environment.
7. Drive performance management initiatives, including appraisals, coaching, and counseling, in collaboration with HR.
8. Communicate department performance targets to staff and review progress regularly.
9. Ensure guest communication is efficient, warm, and professional, and implement measurement processes.
10. Maintain high grooming and presentation standards among staff.
11. Review guest and employee feedback to improve satisfaction levels.
12. Stay informed about all products and services offered by the property and local area.
13. Participate in guest and employee events as requested.
14. Conduct professional daily shift handovers and review daily reports for compliance.
15. Oversee redecoration and replacement of guest room furnishings and fixtures.
16. Inspect all areas daily to ensure cleanliness and standards are maintained.
17. Manage deep cleaning schedules and monitor asset upkeep.
18. Oversee effective use of guest supplies and amenities.
19. Ensure understanding of the property management system and reporting modules among the team.

Administration:

1. Collaborate with Finance to produce accurate monthly financial reports.
2. Review employee scheduling and leave plans to optimize resources and satisfaction.
3. Maintain records related to operational performance, quality assurance, and training, ensuring standards are met and data is available for analysis.

Additional Information

Your team and working environment:
Describe the team, property, or office environment, highlighting the culture.
Note: Customization may be included for local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion:
We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.