Head Housekeeper

HC Facility Management Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company where you can maximize site profitability and lead a dedicated team. This role involves managing staff recruitment, ensuring compliance with health and safety standards, and maintaining high cleanliness levels to achieve client satisfaction. You will receive a personal development plan, career progression opportunities, and recognition for your efforts. If you are a proactive leader with a hands-on approach, this is your chance to make a significant impact in a dynamic environment.

Benefits

Personal development plan

Career progression

Workplace pension scheme

Recognition and incentives

Up to 28 days paid holidays

Qualifications

• Proven experience in staff recruitment and training.
• Strong leadership skills to manage and motivate teams.

Responsibilities

• Manage wages and productivity targets effectively.
• Ensure cleanliness and client satisfaction standards are met.
• Recruit and train quality staff to maintain headcount.

Skills

Staff recruitment

Leadership skills

Problem-solving

Budget management

Health and Safety compliance

Job description

Objective:

To maximise the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and all other business and financial targets. To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company.
• Career progression.
• Automatic enrolment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Ensure projections are reviewed regularly to allow accurate scheduling of hours. Effectively organise workload and staff.
• Manage PR performance and take necessary actions to improve.
• Manage management hours in line with budget.
• Control all overheads by reviewing orders against budget, where applicable.
• Maintain cleanliness standards in line with client expectations and customer feedback, ensuring standards are achieved daily to ensure client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned on time and adhered to.
• Recruit quality staff using company systems and professional interview techniques to maintain headcount.
• Ensure all staff are professionally trained to meet job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are being delivered.
• Demonstrate initiative by applying a problem-solving approach to issues under your control.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure all legal aspects are delivered to standard.
• Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
• Guarantee security of staff and property through adherence to policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards.
• Ensure staff meet performance standards at all times.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures laid down by the company.
• Carry out any other duties as directed by the company.